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Europ Assistance Selects Acme Packet for Session Border Control and Session Management in Its Contact Center
BEDFORD, MA, Apr 04, 2012 (MARKETWIRE via COMTEX) --
Acme Packet(R) (NASDAQ: APKT), the leader in session delivery
networks, today announced that Europ Assistance, a leading insurance
provider of home and family health, travel and automotive care
services, selected Acme Packet to help maximize the benefits from its
newly deployed SIP trunk. Europ Assistance is using the Acme Packet
Net-Net Enterprise Session Director for border control and session
management to extend secure, efficient and reliable communications
across its Avaya-based contact centers and mitigate service
incompatibilities while safeguarding IT assets.
"Through Acme Packet's enterprise session border controller (E-SBC),
we were able to deploy our new SIP trunking solution in one day and
immediately begin realizing a 50% reduction in our international
calling costs, plus reduced operational expenditures," said Jose Luis
Alonso, systems manager, Europ Assistance Espana. "The E-SBC has
increased our core business profits by reducing costs without
compromising call quality or customer satisfaction. After
implementing Acme Packet's solution, we saw a full return on
investment in only two months."
"Forward-thinking and innovative companies like Europ Assistance are
investing in IP telephony for their contact centers and benefiting
from the lower costs and increased flexibility offered by SIP
trunking services," said Mario Oliveira, vice president of Europe,
Middle East, and Africa, and Caribbean and Latin America sales, Acme
Packet. "Our E-SBCs provide adaptable, future-proof SIP technology to
help Europ Assistance quickly and efficiently achieve their core
business targets, as well as strategically prepare for the evolution
of communications."
The Acme Packet Net-Net Enterprise Session Director accelerated Europ
Assistance's SIP trunking initiative by providing session management
and interoperability between its Avaya contact center systems and the
SIP trunk service, as well as overcoming service quality and security
challenges that can slow SIP trunking initiatives and cause poor
customer service. The Acme Packet E-SBCs enabled Europ Assistance's
call centers to provision its SIP trunking service in hours, rather
than days. Acme Packet E-SBCs secure Europ Assistance's network
border and help safeguard its IT assets by protecting against network
overloads and external attacks. The Net-Net Enterprise Session
Director also helps ensure reliable access to SIP trunking services
by routing around failures and providing quality of service.
Quobis, a leading Spanish system integrator for service providers,
contact centers, and enterprises, fully integrated the Net-Net
Enterprise Session Director with Europ Assistance's SIP trunking
service.
About Europ Assistance, Spain
The Europ Assistance Group is a global operator in personal
assistance services in the areas of health, home, family, automotive
and travel. Its business is to be there for customers at all times,
working effectively by their side, in everyday life and in
exceptional circumstances, to make their life easier, safer and more
enjoyable.
About Acme Packet
Acme Packet (NASDAQ: APKT), the leader in session delivery network
solutions, enables the trusted, first-class delivery of
next-generation voice, data and unified communications services and
applications across IP networks. Our Net-Net product family fulfills
demanding security, service assurance and regulatory requirements in
service provider, enterprise and contact center networks. Based in
Bedford, Massachusetts, Acme Packet designs and manufactures its
products in the USA, selling them through over 220 reseller partners
worldwide. More than 1,600 customers in 107 countries have deployed
over 16,000 Acme Packet systems, including 88 of the top 100 service
providers and 41 of the Fortune 100. For more information visit
www.acmepacket.com.
Acme Packet, Inc. Safe Harbor Statement
Statements contained herein that are not historical fact may be
forward-looking statements within the meaning of Section 27A of the
Securities Act of 1933 and Section 21E of the Securities Exchange Act
of 1934. Such forward-looking statements may relate to, among other
things, expected financial and operating results, expected growth
rates, future stock-based compensation and amortization expenses,
future business prospects and market conditions. Such forward-looking
statements do not constitute guarantees of future performance and are
subject to a variety of risks and uncertainties that could cause
actual results to differ materially from those anticipated. These
include, but are not limited to: the amount of stock-based
compensation awarded; the applicable Company stock price used to
determine stock-based compensation; the exercise pattern of employee
stock options; difficulties expanding the Company's customer base;
difficulties leveraging market opportunities; difficulties providing
solutions that meet the needs of customers; poor product sales; long
sales cycles; difficulties developing new products; difficulties in
relationships with vendors and partners; higher risks in
international operations; difficulties managing rapid growth;
difficulties managing the Company's financial performance; the
ability to hire and retain employees and appropriately staff
operations; the Company's cash needs; the impact of new accounting
pronouncements and increased competition. Additional factors that
could cause actual results to differ materially from those projected
or suggested in any forward-looking statements are contained in the
Company's recent filings with the Securities and Exchange Commission,
including those factors discussed under the caption "Risk Factors" in
such filings.
Media and Industry Analysts:
Mike O'Malley
Acme Packet
+1 781-869-2975
Email Contact
Agency Contact
Katelyn Henry
Version 2.0 Communications
+1 617-426-2222 x113
Email Contact
SOURCE: Acme Packet
http://www2.marketwire.com/mw/emailprcntct?id=1634A3D291523A2D
http://www2.marketwire.com/mw/emailprcntct?id=84738553197164C5
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