| [June 24, 2008] |
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Envision Telephony and Diagenix Strike Technology Partnership
SEATTLE --(Business Wire)-- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, today announced the signing of a technology partnership with Diagenix, an innovative voice application company. The terms of the agreement call for Diagenix and Envision to integrate their products in order to provide a comprehensive hardware, software and services solution to Diagenix's commercial and government contact center customers.
Through the partnership, Diagenix and Envision are providing the Defense Finance and Accounting Service (DFAS) with a turnkey full-time recording solution that will be installed first in its Cleveland center, followed by the DFAS Columbus and Indiana call centers. The solution will incorporate the Envision Performance Suite(TM), which includes recording, eLearning, and workforce management. The solutions will also include Envision Analytics(TM), which enables customers to measure, manage and improve precisely what matters to their respective center and business within a flexible and integrated dashboard.
"The partnership with Envision is a true win-win," said Anton Arapoff, Diagenix President and CEO. "Envision call recording technology will enable us to widen our call center product offering as we further our commitment to partnering as a way to offer significant value to our commercial and government customers."
"This strategic technology partnership is an important milestone for Envision," said Rodney Kuhn, Envision CEO. "Under this partnership, Envision not only gains a leading technology partner but also greatly enhances our distribution and delivery capabilities in public sector markets."
About Diagenix
Diagenix is an innovative voice application company that provides enterprise-class voice, speech, and IVR solutions that enable organizations to provide "anytime, anywhere" access to information and resources over the telephone and via the Internet. Diagenix makes voice- and web-based services and strategic tools for improving customer service, reducing costs and improving workforce productivity. Its customers include Fortune 500 organizations throughout the United States and Canada as well as government agencies. Diagenix products and services are sold and distributed through a direct sales organization and through select business partners.
For more information about Diagenix and its products and services, please visit http://www.diagenix.com or call 781.871.6624.
About Envision
Envision Telephony, Inc. is a global, award-winning provider of software and services that improve performance from the contact center to the enterprise. The company's flexible, integrated solutions enable customers to consistently deliver legendary customer experiences by improving agent, contact center and enterprise performance. Envision's software includes analytics, performance management, workforce management and Click2Coach(R) (composed of Envision Quality Monitoring(TM) and Envision eLearning(TM)). The company's solutions are deployed across thousands of desktops in both a telephony and a back-office environment. Envision offers business consulting, implementation, training and support services using a proven, ROI-driven methodology that delivers rapid and reliable results. More information can be found at http://www.envisioninc.com.
Click2Coach is a registered trademark, and Envision Telephony, Envision Performance Suite, Envision Analytics, Envision eLearning, Envision Quality Monitoring and the Envision Telephony logo are trademarks of Envision Telephony, Inc.
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