[October 29, 2008]

Envision Announces Webinar on �How Web 2.0 Will Change the Way Contact Centers Do Business�

Envision Telephony, Inc.
520 Pike St., Suite 1600
Seattle, WA 98101
TEL +1 206.225.0800
FAX +1 206.225.0801
www.envisioninc.com

CONTACTS:
Theresa Smith Jim Shulkin
Pathway Communications Envision Telephony, Inc.
818-704-8481 206-225-0843
tls@pathwaypr.com jim.shulkin@envisioninc.com

Envision Announces Webinar on
�How Web 2.0 Will Change the Way Contact Centers Do Business�

Contact Centers Embracing Web 2.0 Strategies to Leverage Millennial Workforce

October 30, 2008 � Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, today announced the company will host a Webinar for contact center professionals titled, �How Web 2.0 Will Change the Way Contact Centers Do Business� on November 6, 2008 at 10 AM Pacific. Attendees will learn how the face of contact center operations is about to change and how management will have to adapt.

The Webinar will be presented by Paul Stockford, President and Chief Analyst at Saddletree Research. Saddletree Research, based in Scottsdale, Arizona, provides focused communications industry research, including analysis of market trends, issues, technologies, and companies in the Contact Center industry with special emphasis on emerging technologies and developing markets.

During the Webinar, Stockford will describe how the millennial generation, defined as those born between 1982 and 1997, will soon comprise an increasingly greater percentage of contact center employees. Their expectations of workplace and customer communications differ greatly from those of the generations they are replacing. Immersed in digital technology their entire lives, they look toward mobile communications and the Internet for communications and information - and will utilize those familiar tools in the workplace. Preparation for, and understanding of Web 2.0 services, will be key to embracing and taking advantage of the coming millennial revolution.

Participants in this live and interactive Web event will learn:
� Why a down economy is the ideal time to look at leveraging Web 2.0 strategies and tools
� Why the impact of Web 2.0 on the contact center of the future is undeniable and unavoidable
� What increasing roles social and collaborative networking sites, such as Twitter and eBlogger, play in the customer experience arena
� How contact centers that reinvent themselves will lead the pack in a Web 2.0/millennial world
� How to take full advantage of the benefits Web 2.0 has to offer the contact center

To register for this event, please visit: http://www.envisioninc.com/events.cfm
About Envision
Envision Telephony, Inc. is an award-winning contact center solutions company offering products and services that enable organizations to provide world-class customer service. Envision�s innovative product platform, Envision Centricity�, integrates the company�s landmark Click2Coach® offering (including Quality Monitoring and eLearning) with powerful analytics, performance management and workforce management tools that deliver robust and personalized workforce optimization (WFO) solutions to organizations worldwide. A commitment to unparalleled customer-centricity is at the center of the company�s values and makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information.

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Envision Centricity is a trademark, and Click2Coach is a registered trademark, of Envision Telephony, Inc. All other trademarks are the property of their respective owners.

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