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Enterprise Transformation Fuels 2014 Record Growth for OpenSpan
[January 15, 2015]

Enterprise Transformation Fuels 2014 Record Growth for OpenSpan


OpenSpan Inc., an industry pioneer in desktop automation technologies that support transformation initiatives focused on driving revenue growth, customer lifetime value and operational efficiency, today announced record-breaking revenues for fiscal year 2014. For fiscal year 2014, the company recognized a 25 percent increase in revenues over the previous year and a 128 percent growth rate over the last three fiscal periods.

OpenSpan (News - Alert) solutions support enterprise transformation projects within key business units such as contact center, back office and other process-driven areas. OpenSpan Automation provides a broad range of desktop automation solutions - from simple task automation to more strategic enterprise deployments - designed to handle common tasks, allowing workers to focus on more strategic and value-driven functions. OpenSpan Intelligence, a next-generation analytics solution, collects desktop transaction-level data to provide insight into how employees leverage technology and processes to perform work activities.

In 2014, the increased investment in OpenSpan automation and intelligence technology was precipitated by executive-led initiatives that centered on top down and bottom up performance iprovement. "The global, connected economy is mandating companies across all industries raise the bar when it comes to improving performance by changing behavior and capabilities," commented OpenSpan chief executive officer, Eric Musser. "OpenSpan's growth in 2014 was accelerated by an overall focus on driving low-risk, high impact change across critical business areas of the enterprise, especially those focused on customer experience and operational processing."



Throughout all levels of the business, companies are adopting enterprise transformation strategies to quickly impact profitability and cost reductions. OpenSpan solutions align with the c-suite's need to maintain focus and develop conditions for iterative performance improvement. OpenSpan is helping large, global enterprises build a success formula for reducing work complexity and helping employees to be more efficient and strategic.

"Across all industries, executive conversations emphasize quality, service, engagement, new skills and culture; however, there has to be a direct correlation to increased revenues, lowered operations costs and optimized technology assets," concluded Musser. "OpenSpan is enabling our customers to affect change throughout the enterprise by delivering robust technology that solves simple and complex business challenges. We are committed to help them build solid transformation solutions that achieve a rapid return on their investment. But the greatest value we bring to these enterprises is the ability to continuously evolve their people, processes and technology, and assess and fine-tune the performance of the solutions they build with OpenSpan."


About OpenSpan

OpenSpan (www.openspan.com) is an industry pioneer in desktop automation technologies that support transformation initiatives focused on driving revenue growth, customer lifetime value and operational efficiency. The company's solutions are optimizing billions of transactions within contact center, back office and critical process business units in organizations throughout the world. OpenSpan technology enables companies to leverage an iterative approach to improving processes, automating work and creating efficiencies that minimize costs and boost profits. For more information, visit www.openspan.com.


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