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eGain to Host Online Seminar Featuring Premier Analyst Firm and ICMI on Reinventing Phone Customer Service
(Marketwire Via Acquire Media NewsEdge) MOUNTAIN VIEW, CA, June 5 / MARKET WIRE/ --
eGain Communications Corporation (OTCBB: EGAN), the leading provider of multichannel customer service and knowledge
management software for in-house or on-demand deployment, will host an
online seminar on June 12, 2008. Featuring Dr. Natalie Petouhoff, Senior
Analyst at Forrester, as well as speakers from the International Customer
Management Institute (ICMI) and eGain, the webinar will focus on the
current state of phone customer service and how to revamp it to achieve new
levels of service excellence, while controlling costs and maximizing ROI.
Don Muchow, Senior Solutions Consultant of eGain, will discuss seven
innovations, illustrated by real-world examples, to reinvent phone customer
service and drive business growth. Dr. Petouhoff will discuss the business
value of enhancing customer service experience by providing quantitative
data from recent research conducted by Forrester.
Attendees will learn:
-- The gap between what customers say they want and what companies
provide
-- The financial business case to invest in customer service
innovations and best practices
-- Forrester and eGain benchmark data showing how far off companies
are in providing great customer service through phone and other
communication channels
-- Checklists and self-assessment to get started
-- Innovations and best practices exploited by industry-leading
companies to revitalize phone customer service, while integrating
with other channels
Date and time of event:
Thursday, June 12th, from 11:00am to 12:00pm PDT
Moderator:
Alex Dering, Senior Editor, ICMI
Featured Speakers:
Dr. Natalie Petouhoff, Senior Analyst, Forrester Research
Don Muchow, Senior Solutions Consultant, eGain Communications Corporation
How to register:
To attend, fill out the registration form at:
http://w.on24.com/r.htm?e=99267&s=1&k=9532826A3AF68E71B1A8AFA3180E2E7E&a
mp;partnerref=egain_email060308
About eGain
eGain (OTCBB: EGAN) is the leading provider of multichannel customer
service and knowledge management software for in-house or on-demand SaaS
deployment. For more than a decade, the world's largest companies have
relied on eGain to transform their traditional call centers, help desks,
and web customer service operations into multichannel customer interaction
hubs. Based on the Power of One(TM), the concept of one unified platform
for multichannel customer interaction and knowledge management, these hubs
enable dramatically improved customer experience, end-to-end service
process efficiencies, increased sales, and enhanced contact center
performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves more than 800 enterprise customers worldwide. To
find out more about eGain, visit www.eGain.com or call the company's
offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental
Europe).
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.
eGain media contact:
Connie Pheng
Phone: 650-230-7449
Email: pr@egain.com
Copyright ? 2008 Marketwire
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