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eGain Featured in KMWorld's "100 Companies that Matter in Knowledge Management" List Sixth Year in a Row
SUNNYVALE, CA, Apr 12, 2012 (MARKETWIRE via COMTEX) --
eGain (NASDAQ: EGAN), the leading provider of cloud and on-site
customer interaction hub software, today announced it has been
featured on the 2012 KMWorld list of "100 Companies that Matter in
Knowledge Management." For the past twelve years, KMWorld has created
a list of the 100 companies that demonstrate an unwavering commitment
to their customers and the domain of knowledge management. Providers
in the list are selected by knowledge management practitioners,
theorists, analysts, vendors, and their customers and colleagues. The
2012 list was published in the March issue of KMWorld Magazine.
Editor-in-Chief of KMWorld Hugh McKellar observed, "eGain has
demonstrated an unwavering commitment to their clients by helping
them harvest and leverage their collective enterprise and social
knowledge in order to best serve customers and partners in their
demand chain."
eGain knowledge management is used by hundreds of enterprises across
the globe to improve sales and service experiences across the web,
contact center, and social channels. eGain takes a unified approach,
providing a common platform for multichannel knowledge management.
The solution includes innovations such as eGain Multisearch(TM), a
unique capability that federates multiple information sources and
provides flexible access paths to answers. Access methods include
keyword, natural language, and intent-based search; guided help using
patented Case-Based Reasoning (CBR); topic-tree browsing; and virtual
assistant self-service. eGain's holistic approach enables
unprecedented findability and consistency, greater contact center
productivity, and extraordinary customer experiences.
"We are honored to be recognized as one of the '100 Companies that
matter in knowledge management' by the premier industry publication
in knowledge management," said Ashu Roy, CEO of eGain.
For more information on eGain knowledge management, visit
http://www.egain.com/products/knowledge_management.asp
About KMWorld
The leading information provider serving the Knowledge, Document and
Content Management systems market, KMWorld informs more than 45,000
subscribers about the components and processes -- and subsequent
success stories -- that together offer solutions for improving
business performance. KMWorld is a publishing unit of Information
Today, Inc.
About eGain
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site
customer interaction hub software. For over a decade, eGain solutions
have helped improve customer experience, optimize service process and
grow sales -- across the web, social, and phone channels. Hundreds of
the world's largest companies rely on eGain to transform their
fragmented sales engagement and customer service operations into
unified Customer Interaction Hubs (CIHs).
Headquartered in Sunnyvale, California, eGain has operating presence
in North America, EMEA, and APAC. To learn more about us, visit
www.eGain.com or call our offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans
are trademarks or registered trademarks of eGain Communications Corp.
in the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
EGAIN MEDIA CONTACTS
Jamie Abayan
eGain
408-636-4532
jabayan@egain.com
Kristin Miller
SS|PR
719-634-8292
kmiller@sspr.com
SOURCE: eGain
mailto:jabayan@egain.com
mailto:kmiller@sspr.com
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