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Echopass Corporation Announces PSS as New EchoPlace Partner
ORLANDO, FL, Mar 19, 2013 (MARKETWIRE via COMTEX) --
ENTERPRISE CONNECT - Today, Echopass Corporation announced from
Enterprise Connect the addition of PSS as its new partner within the
EchoPlace Partner Network. EchoPlace provides enterprise clients the
choice in how best to optimize their customer service through
innovation from leading partners connected to the open Echopass cloud
platform. Echopass and its EchoPlace partners continue to provide
solutions that enhance the customer experience of end users in their
multi-modal interactions with cloud-based contact center agents.
Enterprise Connect is being held March 18-21, 2013 at the Gaylord
Palms Convention Center in Orlando, Florida. Echopass is a silver
sponsor of Enterprise Connect and exhibiting in booth number 422.
Continued Growth of the EchoPlace Partner Network
PSS is unique in
their ability to provide solution design expertise for advanced
platforms and applications regardless of manufacturer and the
original designer. This breadth of capability is closely aligned with
the strategic nature of the EchoPlace Partner Network and EchoPlace
Program, which helps meet the integration requirements of large
enterprises and has the expertise in dealing with the complex hybrid
infrastructure architecture often found in these large enterprise
organizations.
"Echopass and PSS are a great fit together," said Scott Mosher,
Executive Vice President of PSS. "PSS' experience in designing
exceptional customer experiences for the contact center can set the
stage for a successful interaction and a happy customer. PSS and
Echopass both understand the importance of delivering all the
individualized components of a contact center solution in order to
drive enhanced customer engagements and greater customer loyalty."
PSS Helps Enable Greater Control of Customer IVR Menus
"We are very
pleased to have PSS join the EchoPlace Partner Network," said
Echopass Senior Vice President of Product and Strategy, David Tso.
"The proper design of a seamless customer experience is a key part of
the requirements for complex enterprise environments, and serving the
needs of a demanding customer base. This enables Echopass clients
with even greater choice in designing their service delivery to
position themselves with competitive differentiation."
March 20 Enterprise Connect Panel "Cloud for the Contact Center:
Who's Offering What "
David Tso will be participating in an
executive panel during Enterprise Connect. This session and
discussion titled "Cloud for the Contact Center: Who's Offering
What " will be moderated by Sheila McGee-Smith, President & Principal
Analyst of McGee-Smith Analytics and be held in the Sun D room at the
Gaylord from 2:30 PM-3:30 PM on Wednesday, March 20.
About Echopass Corporation
Echopass is the #1 Software as a Service
(SaaS) provider of cloud-based contact center solutions to large
Enterprises. Since 2000, Echopass customized solutions have served
Enterprises with up to 20,000 agents across multiple sites and
complex application and infrastructure environments, while satisfying
the most stringent industry compliance and security requirements.
Echopass solutions are fully integrated, flexible and scalable, and
require no capital investment or ongoing maintenance. Privately-held
Echopass, backed by venture capital firms Canaan Partners and New
Enterprise Associates, is a recipient of numerous industry awards for
innovation and customer service, including the Red Herring Top 100
Companies Award and multiple Best Practices awards from Frost &
Sullivan. The company is headquartered in Pleasanton, CA. For
additional information, please visit www.echopass.com or call
1-888-622-5345.
About PSS
PSS (Product Support Solutions) is a highly specialized
systems integrator and IVR solutions expert. PSS can design and
deliver fully integrated communications solutions that help contact
centers become true multi-media centers and meet the rapidly
accelerating customer demand for a superior customer experience
across all channels. PSS can also optimize and support both platform
and applications across broad environments encountered in complex
contact centers today. PSS is the choice of some of the world's most
admired enterprises and works with 150 corporations, across 5
continents in 19 countries. For more information about PSS, please go
to www.psshelp.com.
Echopass and Echopass products are registered trademarks of Echopass
Corporation. All other trademarks and service marks are the property
of their respective owners.
Media Contact:
Rob Farris
Chief Marketing Officer
Echopass Corporation
(801) 559-8680
Email Contact
SOURCE: Echopass Corporation
http://www2.marketwire.com/mw/emailprcntct id=60B6BEE1E5C63888
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