Drishti increases call center productivity for Transact BPO
(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 16 November 2012
Release date- 12112012 - Gurgaon - Transact global provides solutions to its customers by leveraging the right technologies to meet their business needs.
They pride themselves as bringing a rich vein of expertise and cost optimization in the domestic BPO circuit. The outsourcing firm has now deployed Ameyo as its technology solution to streamline multiple campaigns and increase productivity.
Another key parameter for selecting a solution was its scalability quotient and its capability to provide quick turnaround time. As the CIM space moves from a hardware universe to a software universe companies mostly look to optimize costs and look for value for money. Transact Global chose the Drishti solution over other competition, and now are now completely into an AMEYO managed space.
Speaking on the subject Vishwanath, Director - Technology at Transact Global says 'The domestic BPO space is highly competitive and Transact is known to provide reliable low cost solutions to clients across many verticals. It is important to select a technology that is versatile, reliable and which can bear the complex demands of our industry. After experimenting with multiple service providers and freeware solutions which did not match up to our expectations, we finally zeroed on to Ameyo. The software based platform is extremely reliable as well as supports quick time-bound implementations of new processes or changes giving us the competitive advantage among the rest. This was a key capability of AMEYO as a solution since we have multiple blended campaigns and processes with unique business dynamics and customized workflows. AMEYO now serves as our backbone technology for adapting to our ongoing needs.'
Drishti provided Transact Global with unique IVR workflows for each of their multiple processes. Diffrent CRM were also customised based on the fact that they ran close to a score of processes which had dissaparate data and data that had to be unified for mapping purposes. A flexible cost model was implemented for them inline with the domestic BPO technology spending needs.
About TRANSACT GLOBAL:
Transact BPO Services India Pvt ltd was started in 2005.We are a low cost ITES and call center service providers. We deliver a broad range of customer and HR solutions, backed by technology, business analytics and consulting services that help create valuable relationships between our clients, their customers and their employees. Transact designs and delivers a complete range of call center service Our offerings span call center, inbound, outbound, telemarketing operations, data verification, data mining. Transact takes pride in building strategic long-term client relationships. 70% of the business that we have generated are from references of our existing clients.
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti offers communications solutions that empower more than enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service).
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