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Digital eXperience Index 2017: Measuring the Digitalisation of Consumer Experience - Research and Markets
[August 11, 2017]

Digital eXperience Index 2017: Measuring the Digitalisation of Consumer Experience - Research and Markets


The "Digital eXperience Index: Measuring the Digitalisation of Consumer Experience" report has been added to Research and Markets' offering.

Nearly all communications service providers (CSPs) state that providing their customers with a digital experience is critical to their future business, but few rigorous methods of measurement have been available. The Digital eXperience Index (DXi) provides a way of measuring the degree to which consumers' experiences of investigting, ordering or seeking support for the traditional and digital services provided by their CSPs are modern and digitalised'.

This report:

  • Describes the key aspects of providing a digital experience
  • Explains how a CSP (News - Alert) can determine its position relative to its competitors in providing a digitalised experience
  • Discusses why a CSP should measure its progress in providing a digital experience
  • Names the top five CSPs based on customers' digital experience.

For more information about this report visit https://www.researchandmarkets.com/research/6c8ck4/digital



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