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CXM v5.2 Now Rated "Avaya Compliant"HOUSTON, June 6, 2017 /PRNewswire/ -- CXM, a leading provider of Workforce Optimization solutions today announced that its CXM Recording and Quality Monitoring Software Suite is compliant with key communication and contact center solutions from Avaya, a global provider of business communications software, systems and services. CXM helps businesses optimize their operations and reduce liability through recording calls and streamlining the management process of agent evaluations and training. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 7.0 and Avaya Aura® Application Enablement Services 7.0. CXM is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of company's investment in its network. As a Technology Partner, CXM is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs. Avaya Interoperability Application Note: Quotes: About CXM
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