|[January 14, 2013]
CUSTOMER SUCCESS: Premier Healthcare Alliance Powers Web Analytics with BMC Software
HOUSTON --(Business Wire)--
Premier healthcare alliance is a performance improvement alliance of
more than 2,700 U.S. hospitals and 90,000 other sites. Owned by
hospitals, health systems and other providers, its mission is to promote
high-quality, cost-effective care via a leading healthcare purchasing
network and the nation's largest clinical, financial and outcomes
database. The organization also develops and hosts a number of
applications to help members improve their performance. Premier
healthcare alliance needed faster, more accurate feedback on how its
members were interacting with these applications in order to improve
decision making related to further product development.
Premier chose the BMC Software (News - Alert) (NASDAQ: BMC)
End User Experience Management solution because it effectively and
efficiently captures application performance data that provides
visibility into the actual user experience.
"When I saw how this resource sits on the network and captures all the
data I need, I was impressed," said Rene Falzarano, lead engineer for
web analytics at Premier. "It really hit me that a solution like this is
the only way one person can possibly cope with managing a dozen or more
applications like I have to do."
Falzarano added, "We can filter in a variety of ways. We have tremendous
flexibility in specifying what data is collected."
Premier needed to collect application
performance data that reflected end user behavior, such as page visits
and navigation, in order to improve user satisfaction and identify areas
where users were having issues. Efficiency, timelyavailability of data
and data filtering capabilities were also important requirements.
Premier implemented the BMC End User Experience
Management solution to quickly obtain actionable data to guide
application development efforts. The tool also improved the efficiency
of the data collection process and provided more relevant data than
With the BMC End User Experience Management
solution, Premier realized a number of benefits, including:
Rapid access to detailed data to enable product development based on
actual user behavior
Faster, more accurate and more highly targeted data collection with no
need for coding or web page tagging
Easy exporting of data to a variety of analytics tools, eliminating
the need to collect data multiple times
Rapid feedback to help developers fully assess the impact of
application changes on the user community
For more information on Premier healthcare alliance's implementation of
the BMC End User Experience Management solution please:
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