|[March 19, 2013]
Customer Experience, Process Improvements and Regulatory Compliance Serve as Main Themes for Upcoming Global Conferences and Events
MELVILLE, N.Y. --(Business Wire)--
Systems Inc. (NASDAQ: VRNT) today announced that subject matter
experts from the organization will present at several global conferences
and events this month. The sessions will explore a variety of critical
service topics, from ways to develop an effective customer experience
program to driving enterprise-wide process improvements and addressing
compliance and fraud in contact center and back-office operations.
Path to Customer Service Excellence and How to Get There
19; Verint Webcast
On March 19 at 11 a.m. ET, Verint's Nancy Porte-vice president of
customer experience-and Forrester's (News - Alert) Harley Manning-vice president,
research director-will share practices and perspectives that include
some powerful, and potentially surprising, insights about how
organizations are super charging their customer experience programs
(CXP) and taking them to the next level. During this live webcast event,
they'll examine the customer experience as a competitive differentiator;
why the contact center, branch and back office play such vital roles;
and recommended steps for new, evolving and mature CXP initiatives.
Center World Forum
March 19-20; Moscow, Russia
The Verint (News - Alert) team will present on several different topics at this year's
Call Center World Forum.
"How Voice of the Customer Analytics Helps Improve Enterprise
On March 19 at 1:10 p.m. MSK, Irina Kolesnikova,
speech analytics consultant, will review how a Voice of the Customer
Analytics solution can help analyze key trends and insights found in
customer interactions across all channels-including the contact center,
emails, chat, Tweets, surveys and more.
"How to Improve Customer Relationships Through Process Optimization"
March 20 at 4 p.m. MSK, Yury Solovyev, account executive, will explore
several case studies that portray the ways in which workforce management
software is currently being utilized across front- and back-office
operations to help improve and drive the customer experience.
"Service is the New Marketing"
century customer and the benefits of listening to what they share about
your company and brand.
Process Excellence for Financial Services
New York, New York
Verint's Steve Williams-senior practice director, desktop analytics-will
present "The 4 C's of a Successful BPI: Clarity (News - Alert), Consistency, Compliance
and Continuity" at 2:50 p.m. ET on March 20. In this session, attendees
will discover how innovative desktop and process analytics software is
helping the financial services sector gain visibility into facets of
their processes across the enterprise. These include capturing a view
into the employee desktop, as well as monitoring processes to help
ensure seamless adoption when change occurs. Learn how organizations
around the world are cutting costs, meeting service levels and
outshining their competitors.
You Can Do About Fraud and Compliance
According to a recent analyst study, addressing regulatory compliance is
the risk area that concerns executives the most. In the past few months
alone, North American credit card companies have incurred penalties in
excess of $200M for compliance issues. To avoid large monetary penalties
and legal issues, organizations are searching for ways to identify fraud
quickly in customer service interactions, including calls, email, text,
and social interactions. On March 28 at 1 p.m. ET, join Verint experts
Roger Woolley-vice president, solutions marketing-and Oscar
Alban-principal, global market consultant-for an interactive, rapid-fire
panel discussion that will explore the actions you can take to help your
organization address compliance and fraud.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help
organizations of all sizes capture and analyze customer interactions,
sentiments and trends across multiple channels, improve performance and
optimize the customer experience. The solution portfolio includes the
Impact 360® Workforce Optimization™ suite and
Voice of the Customer software, which serve as strategic enterprise
assets for increasing customer satisfaction and loyalty, enhancing
products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint® (NASDAQ: VRNT) is the global leader in Actionable
Intelligence® solutions and value-added services. Its
extensive portfolio of Enterprise Intelligence Solutions™ and
Security Intelligence Solutions™ helps worldwide
organizations Make Big Data Actionable™ through the ability
to capture, analyze and act on large volumes of rich, complex and often
underused information sources-such as voice, video and unstructured
text. Today, more than 10,000 organizations in 150 countries, including
over 85 percent of the Fortune 100, count on Verint solutions to improve
enterprise performance and make the world a safer place. Headquartered
in NY, Verint has offices worldwide and an extensive global partner
network. Learn more at www.verint.com.
This press release contains forward-looking statements, including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks and uncertainties, any of which could
cause actual results to differ materially from those expressed in or
implied by the forward-looking statements. For a detailed discussion of
these risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2012 and our Quarterly Report on Form 10-Q for
the quarter ended October 31, 2012 and other filings we make with the
SEC (News - Alert). The forward-looking statements contained in this press release are
made as of the date of this press release and, except as required by
law, the Company assumes no obligation to update or revise them or to
provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE
SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER
ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR (News - Alert)-GATE, ENGAGE,
CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks
mentioned are the property of their respective owners.
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