|[April 06, 2017]
CRM Magazine Recognizes Verint Customer Engagement Optimization Solutions in 2017 Service Awards
Systems Inc. (Nasdaq: VRNT) today announced that it has earned
multiple honors in CRM magazine's newly published "2017 Service
Awards," an annual recognition program that distinguishes innovation and
success in customer service and support. Among the honors, Verint (News - Alert)
received the top "Service Winner" award in the Workforce Optimization
(WFO) category for the 10th consecutive year, while also
being named to the highest honor in the Interactive Voice Response
category. The company also received "Service Leader" awards in the
categories of Contact Center Search and Case Management.
CRM evaluated technology companies based on a composite score of
their reputation for customer satisfaction, depth of functionality,
company direction, and five-year cost for software and maintenance.
"Winner" Award in WFO for 10 Straight Years
According to CRM magazine, in the category of Workforce
Optimization, "Verint Systems continues its long reign as the category
leader, and for good reason, analysts agree." The publication notes that
Verint's score in customer satisfaction "was the highest satisfaction
score on the leaderboard." Paul Stockford, an awards judge and chief
analyst for Saddletree Research, points to the company as representing
"the gold standard" for the WFO category.
"When we talk to Verint customers about why they chose the vendor, many
of them specifically cited the unification of its WFO suite," noted
judge Ian Jacobs, principal analyst at Forrester Research (News - Alert), in The
2017 CRM Service Leaders: Workforce Optimization, a
destinationcrm.com article about the Awards. "Verint has knitted
together all of the tools brands need to manage their customer service
organizations into a unified whole."
"Winner" for Interactive Voice Response Category
In its latest issue, CRM notes that "Contact Solutions was
acquired by Verint Systems in February 2016, giving it the backing of
one of the strongest companies in the contact center space." Editors of
the publication add that "It was already a strong competitor in its own
right among a crowded field of IVR vendors, having captured a 4.0 score
in depth of functionality and solid numbers in the other categories. Its adaptive
IVR, though, is what sets it apart." Paul Stockford adds that for a
company "to offer that level of customer knowledge and service in an IVR
solution is game-changing."
"Leader" Honors for Contact Center Search and Case Management
Verint Knowledge Management™ has again been named a leader in
the Contact Center Search category, and according to CRM's
analyst judges, "[Verint] has a good vision for the future, is
competitive and offers a complete product." Earning the highest scores
in depth of functionality is testament to how Verint helps customers
empower employees with the knowledge and tools they need to provide the
best possible customer experience.
The company also was named a leader in the Case Management category,
earning high scores for depth of functionality. In The
2017 CRM Service Leaders: Customer Case Management, another
destinationcrm.com article, Jacobs explains that "a focus on complex
service processes still sets [Verint] apart," and that "the product
strategy still looks very good." Leveraging this solution, organizations
can optimize simple and complex customer service processes by automating
repetition, enhancing compliance and reducing overall operating costs.
management and case
management solutions can be deployed on-premises or in the cloud,
and part of the company's Customer
Engagement Optimization™ portfolio.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and compliance.
Today, more than 10,000 organizations in approximately 180
countries-including over 80 percent of the Fortune 100-count on
intelligence from Verint solutions to make more informed, effective and
timely decisions. Learn more about how we're creating A Smarter World
with Actionable Intelligence® at www.verint.com.
This press release contains "forward-looking statements," including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017 and other filings we
make with the SEC (News - Alert). The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE,
CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360,
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CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS,
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SUNTECH, and VIGIA are trademarks or registered trademarks of Verint
Systems Inc. or its subsidiaries. Other trademarks mentioned are the
property of their respective owners.
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