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COPC Inc. Announces its 2019 Global Public Training Calendar for Customer Experience Management ProfessionalsCOPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, announces its 2019 management training program for call center and customer experience (CX) operations. This year's calendar features 91 public classes in 18 countries, 29 cities and five languages. Learn more about current public classes and registration information. Private training is also available by request. "This year, we continue our global reach with our public training, especially in the Asia Pacific region, along with a renewed focus on private training. Working with leading brands worldwide, our customer experience management training helps professionals and organizations improve operational performance. Our classes cover everything from specific call center functions to managing third-party service providers to improving the customer journey. While we have an extensive public calendar, all of our training is available to any company at the location of their choice and tailored to their specific needs," said Kyle Kennedy, president and chief operating officer, COPC (News - Alert) Inc. The company's most popular class is COPC® Best Practices for CX Operations. Available worldwide, this four-day program teaches how to apply real-world benchmarks, implementation tips, and best practices found in the COPC Customer Experience (CX) Standard for Customer Service Providers (CSPs), a performance management system for CX operations. At the end of the course, participants may take an exam to become a Certified COPC Implementation Leader. Learn more about this class. For vendor management professionals, the company offers COPC® Best Practices for Vendor Management Organizations (VMOs), a specialized program for managing outsourced call centers and other customer experience operations. Training is based on the COPC CX Standard for VMOs and includes tools and techniques to source, measure and manage service providers. Public classes will be available in Bangalore, Beijing, Buenos Aires, Manila, Mexico City, Mumbai, Sao Paulo, Singapore and Tokyo. VMO training is also available privately at any client location worldwide. Learn more about this class. Additionally, the COPC Inc. Asia Pacific team is offering the following call center and customer experience management training programs:
For more information about any of these COPC Inc. classes or related services, go to https://www.copc.com/what-we-do/training/ or contact the COPC Inc. sales team. About COPC Inc. COPC Inc. provides consulting, training, certification and the RevealCX™ software solution for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement. Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations to deliver a superior customer experience across all channels. COPC Inc. is privately held with headquarters in Winter Park, FL, U.S. and with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan. www.copc.com View source version on businesswire.com: https://www.businesswire.com/news/home/20190214005843/en/ |