[September 06, 2006]

Convergys Offers SpeechCycle�s Advanced Speech Applications to Support Cable and Telecommunications Companies

NEW YORK, NY � September 6, 2006 �� SpeechCycle, a leading provider of on-demand, intelligent automated agents for technical support utilizing speech recognition for the cable and telecommunications industries, today announced a partnership with Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services. SpeechCycle�s speech applications are hosted on Convergys� patented SpeechPort [tm] VoiceXML platform.

The partnership will enable Convergys to deploy automated solutions that can resolve a significant percentage of calls, increase customer satisfaction, and reduce costs. SpeechCycle�s automated agent solutions allow callers to speak naturally to resolve a broad array of technical support issues for video, broadband/DSL and digital phone services. The solutions are continually updated to include changes in premise-based equipment and service provider procedures, allowing the automated agents to effectively troubleshoot the issue specifically for each caller�s environment. Convergys� speech solutions utilizing SpeechCycle applications also take advantage of billing and contact center systems to optimize and personalize the caller experience and to seamlessly integrate with an agent when required through screen pop technology.

�Convergys automated technical support solutions powered by SpeechCylce will cost- effectively handle complex customer service calls which have traditionally been a challenge to organizations offering video, broadband and telecommunications services,� said Bill Andrews, General Manager of Self-Service Solutions for Convergys. �The combination of a Convergys hosted speech solution and SpeechCycle�s technical support applications will deliver peak period scalability and reliability while resolving issues more quickly for customers and efficiently for service providers.�

�SpeechCycle�s technical support solutions increase automation rates by using natural language speech to partner with callers in the problem resolution process,� said Zor Gorelov, CEO of SpeechCycle. �Convergys customers interacting with a SpeechCycle-powered technical support application will discover an intelligent automated agent that adapts its interactions based on each caller�s equipment status, service levels, and account standing to resolve an issue without waiting for a knowledgeable agent.�

SpeechCycle�s voice self-service solutions revolve around its Continuous Improvement Process to address the full lifecycle of speech applications � which means its automated agents never grow obsolete. SpeechCycle ensures high call resolution rates with its innovative technology that talks and thinks human.

ABOUT Convergys
By applying more than 20 years of operational experience in customer care, Convergys brings clarity and rigor to defining, implementing, and managing client-specific solutions. Convergys� solutions help its clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.

ABOUT SpeechCycle
SpeechCycle is an industry innovator in providing on-demand Speechsourcing applications for automating customer care. The company's LevelOne intelligent agents automate the full lifecycle of speech self-service capabilities, making sure the best agent is always on the call. The SpeechCycle platform allows organizations to deploy speech self-service applications in a fraction of the time and at a fraction of the cost of first- and second-generation speech offerings. For more information, go to www.SpeechCycle.com

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