Contact Centre Software Team Heads for Infinity
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[August 23, 2007]

Contact Centre Software Team Heads for Infinity

Birmingham � August 23, 2007:A management buyout has resulted in the formation of a new contact software centre software company, Infinity Contact Centre Software (CCS). Although effectively a start up, the company already serves customers throughout Europe, across sites ranging from a six seat outbound call centre, using scripting only, to a three thousand seat operation, using it to manage inbound and outbound customer contacts, including desktop scripting and timesheets .



The software offers a range of modules designed to make operations simpler for both the contact centre agent and their managers. It originated within one of the world�s largest, most successful, international contact centre outsourcing operations, the Teleperformance Group, which remains a customer.

Having sold the software to various companies within the group, and with increasing demand for it from external businesses, a team of senior managers decided to �spin out� to make the most of the opportunity. In a growth market with a proven product, it makes sense to develop the product to meet the needs of the customer base it has developed: organisations running their own contact centres now make up as much of the business as outsourced contact centres.



Managing Director Carl Adkins, who headed the management buyout, said: �We see a terrific future for the company and its software. The company couldn�t have started from a better base, with existing happy customers being served by a team they know and trust, and with a bright, exciting future.�

Across Europe Infinity CCS boasts around 5000 seats of installed software and an estimated first year turnover of over £1.1m, which the directors hope to double over the next year. Its customers include AIG, Teleperformance, Carphone Warehouse and Simply Switch./ends

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