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Contact Center Software - Worldwide Market Outlook to 2025 featuring Alcatel Lucent, Avaya, Cisco Systems, Five9, SAP, and many moreDUBLIN, Nov. 15, 2018 /PRNewswire/ -- The "Contact Center Software Market Size, Share & Trends Analysis Report By Service, By Deployment, By Solution (IVR, Customer Collaboration), By End Use, By Enterprise Size, And Segment Forecasts, 2018 - 2025" report has been added to ResearchAndMarkets.com's offering. The global contact center software market size is expected to reach USD 47.77 billion by 2025. The market is estimated to grow at a rate of 15.6% during the forecast years. Increasing adoption of cloud-based services, social media, and mobile analytics along with growing consumer base is projected to boost the market expansion. Various technological advancements have resulted in the introduction of Business Process Automation, thereby, reducing the workload of customer care representatives. For example, advent of Interactive Voice Response (IVR) and Automatic Call Distribution (ACD) software has helped customer-centric organizations in increasing their productivity.
Chapter 1 Methodology and Scope 1.1 Research Methodology 1.2 Research Scope and Assumptions 1.3 List of Data Sources Chapter 2 Executive Summary 2.1 Contact Center Market - Industry Snapshot & Key Buying Criteria, 2014 - 2025 2.2 Global Contact Center Software Market, 2014 - 2025 (USD Million) 2.2.1 Global contact center software market, by region, 2014 - 2025 2.2.2 Global contact center software market, by solution, 2014 - 2025 2.2.3 Global contact center software market, by service, 2014 - 2025 2.2.4 Global contact center software market, by deployment, 2014 - 2025 2.2.5 Global contact center software market, by enterprise size, 2014 - 2025 2.2.6 Global contact center software market, by end-use, 2014 - 2025 Chapter 3 Contact Center Industry Outlook 3.1 Market Segmentation 3.2 Market Size & Growth Prospects 3.3 Contact Center Software Market - Value Chain Analysis 3.3.1 Vendor landscape 3.4 Contact Center Software Market - Market Dynamics 3.4.1 Market driver analysis 3.4.1.1 Increasing demand for the automation of contact center solutions 3.4.1.2 Growing emphasis on enhancing customer experience through omnichannel solotions 3.4.1.3 Surging adoption of cloud-based contact centers 3.4.2 Market challenges analysis 3.4.2.1 Inability to achieve higher Average Speed of Answer (ASA) and low First Call Resolution (FCA) 3.5 Penetration and Growth Prospect Mapping 3.6 Contact Center Software Market - Company Market Share Analysis, 2016 3.7 Contact Center Market - Porter's Five Forces Analysis 3.8 Contact Center Market - PESTEL Analysis Chapter 4 Contact Center Software Solution Outlook 4.1 Contact Center Software Market Share By Solution, 2016 4.2 Automatic Call Distribution (ACD) 4.3 Call Recording 4.4 Computer Telephony Integration (CTI) 4.5 Customer Collaboration 4.6 Dialer 4.7 Interactive Voice Responses (IVR) 4.8 Reporting & Analytics 4.9 Workforce Optimization 4.10 Others Chapter 5 Contact Center Service Outlook 5.1 Contact Center Software Market Share By Service, 2016 5.2 Integration & Deployment 5.3 Support & Maintenance 5.4 Training & Consulting 5.5 Managed Services Chapter 6 Contact Center Software Deployment Outlook 6.1 Contact Center Software Market Share By Deployment, 2016 6.2 Hosted 6.3 On-premise Chapter 7 Contact Center Software Enterprise Size Outlook 7.1 Contact Center Software Market Share By Enterprise Size, 2016 7.2 Large Enterprise 7.3 Small & Medium Enterprise Chapter 8 Contact Center Software End-use Outlook 8.1 Contact Center Software Market Share By End Use, 2016 8.2 BFSI 8.3 Consumer Goods & Retail 8.4 Government 8.5 Healthcare 8.6 IT & Telecom 8.7 Travel & Hospitality 8.8 Others Chapter 9 Contact Center Software Regional Outlook 9.1 Contact Center Software Market Share By Region, 2016 9.2 North America 9.3 Europe 9.4 Asia Pacific 9.5 Latin America 9.6 MEA Chapter 10 Competitive Landscape 10.1 Alcatel Lucent Enterprise 10.2 Avaya, Inc. 10.3 Cisco Systems, Inc. 10.4 Enghouse Interactive, Inc. 10.5 Five9, Inc. 10.6 Genesys 10.7 Microsoft Corporation 10.8 NEC Corporation 10.9 SAP SE 10.10 Unify, Inc. For more information about this report visit https://www.researchandmarkets.com/research/xtzp93/contact_center?w=5 Media Contact: Laura Wood, Senior Manager View original content:http://www.prnewswire.com/news-releases/contact-center-software---worldwide-market-outlook-to-2025-featuring-alcatel-lucent-avaya-cisco-systems-five9-sap-and-many-more-300751261.html SOURCE Research and Markets |