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Cogent Communications Selects Voxbone's DID Numbers to Support International Contact Centers and OfficesCogent Communications, one of the largest global Internet service providers, will use Voxbone's direct inward dialing (DID) numbers to support its international contact centers. Cogent selected Voxbone (News - Alert) due to the high quality of service, global coverage, and real-time provisioning, which will help support its 24-hour customer support center as well as several offices throughout the U.S. Cogent maintains more than 56,000 route miles of intercity fiber and more than 28,000 metro fiber miles, providing service to over 190 major markets throughout the world. Due to this worldwide presence, they are committed to providing support to their customers no matter where they are in the world. Traditionally, this required Cogent to contract multiple carriers across different regions to guarantee high quality of service. Voxbone solves this challenge for Cogent because it delivers calls over its private global backbone, thus enabling the company to ensure high-quality DIDs in more than 55 countries and 8,000 cities worldwide. Furthermore, Voxbone's real-time number provisioning capabilities allow Cogent to easily expand existing contact centers or add new ones. "We're pleased to once again add an industry leader to our growing customer roster," said Voxbone CEO Itay Rosenfeld. "Helping companies like Cogent guarantee reliable voice calling services is our bread and butter, and we look forward to supporting them and their customers' needs." For more information about how to integrate Voxbone DID numbers into your network, visit www.voxbone.com. About Voxbone Voxbone is the market leader in providing virtual local phone numbers (often referred to as inbound SIP trunks, or DID numbers). Its services enable cloud communications providers, international carriers and enterprise contact centers to extend the reach of their voice networks internationally, rapidly and at minimal cost. The company delivers high-quality inbound SIP trunks from more than 55 countries and more than 8,000 cities around the world. Voxbone's geographic, mobile and toll-free numbers can be ordered in real-time via a web portal or an API. Voxbone is the only operator of its kind with its own number ranges, telecommunications licenses and a global private VoIP backbone. Customer references include: Telefónica, Deutsche Telekom, Orange Business Services, NTT Communications, 8x8 (News - Alert) Inc., InContact, LiveOps and Skype. For more information, visit www.voxbone.com or connect with Voxbone via our blog, LinkedIn or Twitter.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160128005157/en/ |
