TMCnet News
Cloud Sherpas Taps Mark McGrath to Lead CRM Practice in Asia Pacific [Professional Services Close - Up](Professional Services Close - Up Via Acquire Media NewsEdge) Cloud Sherpas has appointed Mark McGrath to senior vice president of its Salesforce practice in Asia Pacific (APAC). According to a release from the Company, McGrath joins Cloud Sherpas from Oracle and most recently from News Corp Australia, where he led sales operations, systems and transformation, including a company-wide replacement of their legacy CRM system with Salesforce. The firm's global business continues to grow at an incredible pace and the Cloud Sherpas APAC CRM practice proves to be one of the firm's largest and fastest-growing divisions. In the past year, the firm nearly doubled sales in the region. Demand for enterprise cloud software is on the rise in APAC. Gartner estimates the market for enterprise cloud software in Asia Pacific alone will increase from $786 million in 2013 to $2.9 billion in 20181. The popularity of enterprise cloud technology is due in part to the increasingly Internet-connected nature of people in the region, global business relationships that benefit from cloud- based systems, and greater emphasis on the customer experience. "Going cloud has been a great move for us," said Tim Molloy, General Manager, Sales and Marketing at Force Access. "It has completely transformed the way we think about sales management, operations and customer support. Cloud Sherpas helped us move quickly and seamlessly to Salesforce. Our sales team can now answer customer questions from the field versus waiting to get back to their desks. It's an orders of magnitude improvement that can be measured in sales and customer satisfaction. Revenue is improving and sales team efficiency has increased 18 percent since we went live with Salesforce. With the help of Cloud Sherpas we now have the right platform to drive our growth ambitions." Cloud Sherpas growth in APAC is a reflection of these traits. The firm has been a player in the APAC enterprise cloud market since 2008, having helped dozens of enterprise organisations implement and use the latest cloud technology. Cloud Sherpas now has more than a hundred people working in APAC, and plans to continue to grow its employee base in the region. Its APAC Salesforce practice grew 90 percent from H1'13 to H1'14, through new and existing projects with some of the region's biggest financial services firms. Cloud Sherpas recently earned Global Strategic Cloud Alliance Partner status, becoming one of only a handful of companies in the world to receive this top-tier designation. "We have more repeat customers in Australia and New Zealand than anywhere in the world, which tells me that once companies get a taste for enterprise cloud software, they want more," says Paul Mansfield, JAPAC General Manager at Cloud Sherpas. "Our Salesforce business unit is a great example. We're adding customers and new projects at an incredible pace, as the many ways cloud software can be used to improve sales, marketing and service activities becomes clear. We expect things to continue along these lines, and speed up under Mark's leadership. He has a tremendous track record and completely understands the cloud value proposition." "This is an exciting time for companies that put their customers at the centre of their business," says McGrath. "Cloud software has made it easy to manage customer relationships and strengthen relationships with sales prospects. Over the last year we've seen APAC companies move strongly in the direction of using cloud software for these purposes. I'm excited to help them make even better use of these cloud applications, and to be joining a company with a fantastic global reputation for cloud advisory and consulting services." Cloud Sherpas is a global cloud advisory and technology services company. More information and complete details: www.cloudsherpas.com ((Comments on this story may be sent to [email protected])) (c) 2014 ProQuest Information and Learning Company; All Rights Reserved. |