| [December 08, 2009] |
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ClickFox Nearing One Billion Monthly Customer Interactions
ATLANTA --(Business Wire)--
ClickFox (News - Alert), the pioneering leader of customer experience analytics (CEA) software and solutions, today announced that it has grown its monthly processing volume to over 750 million customer transactions, up from 500 million earlier this year. These transactions consist of complex customer interactions from IVR, retail, web, and call center, to handheld devices and interactive kiosks, enabling comprehensive cross-channel customer experience analysis.
ClickFox continues to expand an already massive repository of customer interaction data spanning hundreds of millions of consumers from leading organizations in the telecommunications, healthcare, financial services, insurance, technology and retail industries. Leveraging this broad, deep source of real-world data, ClickFox has unparalleled insight into industry trends, behavior patterns and the highest priority issues impacting today's customer experience across multiple touch points.
"No other company has gathered such a complete, collective data set that truly represents today's varied, complex cross-channel customer," said Marco Pacelli chief executive officer of ClickFox. "As we continue to grow our customer base, this wealth of data deepens our domain expertise so we can identify and apply proven best practices for our Fortune 500 customers, many of whom have already realized hundred-million dollar ROIs."
Projected to grow to 1 billion interactions monthly by 2010, ClickFox is the market leader in processing, analyzing and improving customer interactions across industries and all interaction touch points.
ABOUT CLICKFOX
ClickFox is the defining leader of customer experience analytics (CEA) software and solutions. Transcending a limited single channel view, ClickFox CEA patented behavioral analysis engine provides a visually intuitive mapping of all customer interactions from IVR, retail, web, and email to agent CRM desktops, handheld devices, and interactive kiosks delivering unparalleled visibility to uncover hidden connections and reveal bottom-line customer insights. Deployed by some of the nation's largest telcos, financial institutions, among other Fortune 500 enterprises, ClickFox has a proven track record of helping world-class service providers dramatically boost operational efficiency and profitability.
For more information on ClickFox:
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