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Citizens to Provide New Best-In-Class Online and Mobile Commercial Banking Platform
[June 15, 2017]

Citizens to Provide New Best-In-Class Online and Mobile Commercial Banking Platform


Citizens Bank today announced that it will partner with Bottomline Technologies to deploy a market-leading online and mobile banking platform for its Commercial and Business Banking clients.

The new digital banking platform will provide clients with an integrated suite of cash management and payment services that can be tailored by market or industry segment. Businesses can also personalize dashboards to make day-to-day tasks faster and easier, saving them time and money and providing the insights they need to make good financial decisions. The new platform is designed to manage complex fraud risks and keep business payments secure.

"Clients want to be able to complete their cash management activities with automation, speed, security and flexibility, leveraging the latest technology to make their jobs easier," said Michael Cummins, head of Treasury Solutions at Citizens Bank. "This is the latest in a series of significant investments we are making in our product offerings to advance Citizens' objective of becoming a best-in-class treasury management services provider."

Citizens decided to partner with Bottomline on the new platform following extensive research into industry trends, vendor landscape and market conditions. The new integrated online and mobile application features more intuitive navigation; simplified transactions; integrated payment workflows; a robust set of alerts; user personalization with self-service capabilities; a consistent experience across channels and devices; and secure mobile delivery with the latest fraud and security controls. The Digital Banking platform leverages open Platform-as-a-Service technology that will enable Citizens to provide business and commercial customers with a unified digital banking experience and help the bank to more easily bring new fatures to the market.

"This new technology platform brings together a unique combination of financial services offerings which, until now, were largely restricted to single-point solutions that can be overly complex and expensive. We can deliver the seamlessly integrated experience now required for banks to engage customers in new and more advanced ways," said Norm DeLuca, managing director and general manager of Digital Banking Solutions at Bottomline Technologies (News - Alert).

Bottomline's award-winning platform has been recognized by Aite Group in four categories, including both Best User Experience and Most Open Architecture, in their 2016 Cash Management Vendor Benchmarking study.


Current Citizens clients are scheduled to begin migrating to the new platform in the second half of 2018.

Citizens is a strategic and financial partner, offering deep expertise, great ideas and seamless deal execution. The Citizens Commercial Banking approach puts clients first, and offers solutions that help clients make the best decisions throughout the life cycle of their business.

For more information about Citizens, visit the Citizens Commercial Banking website.

About Citizens Financial Group, Inc.
Citizens Financial Group, Inc. is one of the nation's oldest and largest financial institutions, with $150.3 billion in assets as of March 31, 2017. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. In Consumer Banking, Citizens helps its retail customers "bank better" with mobile and online banking, a 24/7 customer contact center and the convenience of approximately 3,200 ATMs and approximately 1,200 Citizens Bank branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Citizens also provides wealth management, mortgage lending, auto lending, student lending and commercial banking services in select markets nationwide. In Commercial Banking, Citizens offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services including lending and deposits, capital markets, treasury services, foreign exchange and interest hedging, leasing and asset finance, specialty finance and trade finance.

Citizens operates through its subsidiaries Citizens Bank, N.A. and Citizens Bank of Pennsylvania as Citizens Bank, Citizens Commercial Banking and Citizens One. Additional information about Citizens and its full line of products and services can be found at www.citizensbank.com.


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