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Cicero XM Enterprise(TM) Named Customer Interaction Solutions Magazine's 2011 Product of the Year
CARY, NC, Apr 04, 2012 (MARKETWIRE via COMTEX) --
Cicero Inc. (OTCBB: CICN), a leading provider of customer
experience management and desktop integration solutions, announced
today that Cicero XM Enterprise(TM) has received a 2011 Product of
the Year Award from Technology Marketing Corporation's Customer
Interaction Solutions magazine, the leading publication covering CRM,
call centers and teleservices since 1982.
Cicero XM Enterprise is Customer Experience Management (CEM) software
that allows an organization to reshape how information is presented
at the worker's desktop, based on the nature of the interaction or
work they are handling. Cicero XM features a set of intuitive
designers which allow customers to easily configure new views of
information, provide real-time guidance for workers and automate
workflow across applications -- all without ripping, replacing or
rewriting any code in enterprise applications.
"Great service shouldn't be expensive or hard to deliver. That's
Cicero's core belief and today we're focused on helping companies
make life easier on their employees and customers through smart
desktop technology," stated Mike Garner, Chief Customer Officer of
Cicero. "Whether it's signing employees into applications
automatically, having the system update all applications when a
change is made to any one of them, providing real time guidance to
the worker on the next best action to take or offer to make -- or
bringing relevant information into one screen versus toggling back
and forth across 5 or 6 -- companies are starting to realize the
enormous productivity and customer experience benefits that a smarter
desktop can bring. We're honored that CIS magazine believes Cicero XM
stands out in this innovative service technology field."
About Cicero Inc.
Cicero Inc. provides solutions that enable
business transformation of enterprise interactions across companies
and government organizations. Cicero XM technology delivers this
capability via an innovative combination of desktop integration,
automation, presentation and analytics capabilities, built to
transform customer interaction into the most powerful marketing and
branding asset a company can own. Cicero stands out among other
software solutions for its ease of configuration and change control
eliminating up to 90% of the change control costs and time, providing
the ability to deliver actionable intelligence through efficient
combination of telephony and interaction data, and delivering
immediate benefits with an ROI in less than 6 months. Learn more at
www.ciceroinc.com.
About Customer Interaction Solutions
Since 1982, Customer
Interaction Solutions (CIS) magazine has been the voice of the
call/contact center, CRM and teleservices industries. CIS magazine
has helped the industry germinate, grow, mature and prosper, and has
served as the leading publication in helping these industries that
have had such a positive impact on the world economy to continue to
thrive. Through a combination of outstanding and cutting-edge
original editorial, industry voices, in-depth lab reviews and the
recognition of the innovative leaders in management and technology
through our highly valued awards, Customer Interaction Solutions
strives to continue to be the publication that holds the quality bar
high for the industry. Please visit www.cismag.com for more
information.
About TMC
Technology Marketing Corporation (TMC) is a global
integrated media company helping our clients build communities in
print, in person and online. TMC publishes Customer Interaction
Solutions, INTERNET TELEPHONY, Unified Communications, and NGN
magazines. TMCnet, TMC's Web site, is the leading source of news and
articles for the communications and technology industries. TMCnet is
read by two million unique visitors each month on average worldwide,
according to Webtrends. TMCnet has ranked within the top 3,500 in
Quantcast's Top U.S. sites, placing TMCnet in the nation's top .03%
most visited Web sites. In addition, TMC produces INTERNET TELEPHONY
Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in
conjunction with Crossfire Media); Digium|Asterisk World (in
conjunction with Digium); and Smart Grid Summit (in conjunction with
Intelligent Communication Partners). For more information about TMC,
visit http://tmcnet.com/.
Cicero, Cicero XM, Cicero XM Discovery, United Desktop, and United
Data Model are trademarks or registered trademarks of Cicero Inc.
and/or its affiliates. Other company names and/or products are for
identification purposes and are the property of, and may be
trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein,
this news release may contain forward-looking statements on such
matters as strategic direction, anticipated return on investment,
business prospects, the development and capabilities of the Cicero
product group, new products and similar matters. Actual results may
differ materially from the anticipated results or other expectations
expressed in this release of a variety of factors, including risks
that customers may not adopt the Cicero technology, which Cicero Inc.
may not successfully execute its new strategic initiative and other
risks and uncertainties that could cause actual results to differ
materially from such statements. For a description of other factors
that could cause such a difference, please see Cicero Inc.'s filings
with the Securities and Exchange Commission.
Cicero Contact:
Keith Anderson
Director of Client Services
Email Contact
919-380-5092
TMC Contact:
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
Email Contact
SOURCE: Cicero Inc.
http://www2.marketwire.com/mw/emailprcntct?id=488C6D17F3AEDC56
http://www2.marketwire.com/mw/emailprcntct?id=A3EA56B132E64494
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