|[April 23, 2012]
Castel Communications Speaking at Contact Center Conference & Expo in Orlando, April 23-26, 2012
BUFFALO, N.Y. --(Business Wire)--
At the Contact Center Expo & Conference in Orlando, Castel
Communications, a leading supplier of contact management solutions
to call centers around the globe, is showcasing Castel
Detect™ v2. Castel's (News - Alert) robust voice analysis application released last
fall monitors, detects, and analyzes words, phrases, emotions, and
talkover on LIVE calls without having to record the call.
Attendees are invited to visit Booth #208 and learn about the ability of
Castel Detect™ to identify specific words, phrases, and emotions
specific to each side ofthe call. "For the business looking to ensure
an agent is adhering to a set script, we can monitor and detect the
words or phrases key to that specific script," says Paul Maggioli, Chief
Technology Officer at Castel. "On the other hand, a business may
designate words or phrases to be monitored on the customer side that are
entirely different than those simultaneously monitored on the agent
side. We can do this while a call is live, in real-time and without the
need for a recording device."
Castel, a featured sponsor of the conference, will also present an
educational session at the expo's Tools & Trends segment, focusing on
using voice analysis within call centers to better communicate with
customers. All attendees are encouraged to attend the session, Voice
and Speech Analysis Technology: Improving Your Customer Experience,
on Tuesday, April 24 from 3:00 p.m. - 3:30 p.m., Room Coral A.
About Castel: Headquartered in Buffalo, NY, Castel
Communications, LLC is a market leader in delivering cutting-edge call
center solutions for leading financial institutions, collection agencies
and telemarketing organizations across the globe. For more information
about Castel products and services, call 800-657-8215, or visit www.castel.com.
©2012 Castel Communications, LLC. Castel logo is a trademark of Castel
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