|[April 30, 2012]
Cassidian Communications Recognizes Liberty County, Fla., 9-1-1 Center Dispatcher Junior Lolly with Dispatcher of the Month Award
TEMECULA, Calif. --(Business Wire)--
Communications, an EADS (News - Alert) North America company, is pleased to
recognize Junior Lolly from Liberty County, Fla., 9-1-1 Communications
Center, as the Cassidian Communications Dispatcher of the Month.
"One of the reasons Liberty County 9-1-1 is unique is the fact that its
lead call taker has been on the job since 1980 and has been blind since
the age of 12. Today, Lolly processes more than 300 emergency and
administrative calls a day, which is more than three times the amount he
processed in his earlier days at the center," said Brandon Hoquist,
product line manager, Cassidian Communications.
As technology advances entered the 9-1-1 center, Lolly's job became more
complicated as additional programs and monitors were introduced. Today,
Lolly uses new technology designed to assist the visually impaired.
"He never sends a responder to the wrong place and can tell someone
where to turn by landmarks," said Stephen Ford, 9-1-1 coordinator,
Liberty County 9-1-1 Communications Center. "He has only asked me where
an address is located three or four times since I have worked with him.
He does a better job than any sighted call takers I know."
A renowned professional, Lolly says that no single call stands out among
the thousands he has taken-from natural disasters such as hurricanes,
tornadoes and lightening storms, to emergencies related to house fires,
grave injuries and serious accidents.
"I'm not in this for the money," Lolly states. "This is not a job where
you get rich. I do it to help people and to be there for the community.
It's a calling. It's a desire I was born with."
The Liberty County 9-1-1Center recently completed testing of the latest
version of the Sentinel®
Patriot® call processing solution, release 3.2. Built to
support up to 100 call taking positions, the Sentinel Patriot (News - Alert) 3.2
solution is designed to handle up to two million calls per year, is
fault tolerant with no single point of failure and delivers scalable,
redundant, remote survivable systems with ultra-high reliability. This
feature rich solution provides call centers such as Liberty County with
a clear path to next generation 9-1-1 (NG9-1-1) services as they become
Hoquist continued, "Cassidian Communications recognizes usability as one
of the utmost needs for accurate and efficient operations in the call
center and is a key differentiator when comparing our products to those
of other solution providers."
Liberty County 9-1-1 has been a Cassidian Communications customer since
2005 and currently is operating the latest Sentinel Patriot solution
on its three call taking positions. The 9-1-1 center is responsible for
taking emergency and administrative calls for services from the
approximately 8,000 county residents. The center also is responsible for
dispatching calls for all law enforcement, emergency medical services
and fire response for the county.
The Sentinel Patriot solution supports single- and multiple-site 9-1-1
centers as well as geographically diverse, centralized and hosted
solutions. The solution is NENA-compliant and is an IETF standards-based
IP-centric call management suite designed to handle all calls seamlessly
from a single switch.
Cassidian Communications continues to serve clients ranging from public
safety operations to Fortune 1000 corporations to federal agencies.
Collectively, the company has more than 40 years of experience deploying
9-1-1 call processing solutions, notification solutions and first
responder digital trunked radio networks.
About Cassidian Communications (www.CassidianCommunications.com)
As the largest and most trusted source of mission critical
communications solutions, Cassidian Communications, an EADS North
America company, is leading the way in standards-based NG9-1-1 call
center applications, notification solutions and services and P25 land
mobile radio systems. Headquartered in Temecula, California.
About EADS North America (www.eadsnorthamerica.com)
EADS North America is the North American operation of EADS, a global
leader in aerospace, defense and related services. As a leader in all
sectors of defense and homeland security, EADS North America and its
parent company, EADS, contribute over $11 billion to the U.S. economy
annually and support more than 200,000 American jobs through its network
of suppliers and services. Operating in 17 states, EADS North America
offers a broad array of advanced solutions to its customers in the
commercial, homeland security, aerospace and defense markets.
[ Back To TMCnet.com's Homepage ]