Capital Credit Management Cuts Costs by Deploying SYNETY’s Cloud-Based Telephone System
National debt purchase specialist realises significant benefits after investing in CloudCall, a new-hosted PBX service from SYNETY
Capital Credit Management, a specialist in purchasing and servicing delinquent debt accounts from mainstream UK creditors, has deployed a VoIP PBX solution from hosted communications software and services company, SYNETY.
Capital Credit Management provides professional debt purchase services and as a rapidly growing firm, they wanted a flexible system that gave them enhanced, sophisticated call handling capabilities and the ability to record calls for quality assurance purposes.
The company also wanted a system that could integrate with their existing CRM system. CloudCall can be integrated with a range of CRM systems, which enables call details to be stored, and recordings of calls to be entered automatically in to customer records found in the CRM system. This saves on staff-time, boosts efficiency and gives an accurate record of all telephone-based transactions.
Simon Taylor, Managing Director of Capital Credit Management, said: “We rely heavily on high quality direct voice communications for customers and debtors, and required call recording capabilities to show our customers that the company works hard to maintain their brand integrity.”
“SYNETY’s CloudCall provides us with a powerful and easy to use on-demand phone system, and has the built in capabilities that our business requires. Our call recordings are now easily accessible via a web interface or through Outlook, and the call quality is exceptional. We also made direct cost savings by reducing the cost of call recording and integrating it into the core PBX product.”
CloudCall offers a fully featured hosted communications solution that is both timesaving and efficiency boosting. The system works as a stand-alone phone system over a broadband connection, using either SYNETY VoIP handsets or softphones, or other VoIP handsets. There is no software to purchase, install or maintain and no additional maintenance or support costs, making it accessible for any company.
As well as full PBX and sophisticated call handling features, CloudCall includes unlimited voicemails and call recordings that give instant access to all calls for verification or training purposes; even months after calls were made.
Furthermore, SYNETYS unique application, CloudCall Click for Outlook, seamlessly integrates voice calls with Outlook so they can be accessed as quickly and easily as emails. A version of CloudCall Click is also being developed to work with Gmail.
Additional built-in functions include web click-to-call-back function enabling sales or support calls direct from your website, Reporting and analysis on usage and activity by user so entire workforces can be monitored easily and an integrated IVR / Auto-Receptionist to greet and help route incoming calls efficiently and professionally.
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