| [November 17, 2009] |
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CallMiner Leads Speech Analytics Industry with 500% Growth
FORT MYERS, Fla. --(Business Wire)--
CallMiner (News - Alert) Inc., the industry leader in enterprise speech analytics, today announced it had achieved industry leading growth in speech analytics seats.
According to DMG Consulting's Newly-Released 2009-2010 Speech Analytics Market Report, between 2007 and 2008, CallMiner's (speech analytics) seat count increased at nearly three (3) times the industry's projected 190% 5-year CAGR. This is the largest percentage increase in seats in the market. This report noted that CallMiner had won a number of very large deals in both the U.S. and U.K.
CallMiner's CEO and President Terry Leahy said, "We are very proud of this accomplishment, and CallMiner has executed on all fronts to attain this phenomenal growth. We have listened to our customers and responded with a deep and enterprise-proven speech analytics suite. The DMG's finding tells only a small part of the market share picture. When the number of conversations mined at the largest enterprise speech analytics implementations in the world is examined, CallMiner Eureka would undoubtedly be #1 in actual customer use, with more than a half a billion conversations analyzed."
About CallMiner
CallMiner is the leader in enterprise speech analytics. CallMiner Eureka!® enables organizations to hear and act on the true voice of their customers as captured in contact center conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements. CallMiner's customers realize improved customer retention, higher first call resolution, greater agent and supervisor productivity and lower quality assurance costs. For more information on speech analytics, please contact CallMiner at (239) 689-6463 or visit http://www.callminer.com.
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