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Call centers seen creating 90,000 new jobs in 2 years
(Philippine Daily Inquirer Via Thomson Dialog NewsEdge) THE CALL CENTER INDUSTRY, alone, could generate about 90,000 jobs in the country in two to three years time, given the right support, according to California-based business process outsourcing (BPO) solutions provider Five9 Inc.
An official of Five9 said the company, which has chosen the Philippines as the site of its headquarters for its Southeast Asian operations, was committed to help the sector its employment generation target.
Country manager Junie Pama said that Five9 had so far served dozens of customers, helped put up 1,600 call center seats and provided 2,500 direct and indirect jobs in the country since it started operations here last year.
The Five9 Virtual Contact Center system, which the US firm is offering its market here, enables companies of any size to build a comprehensive, feature-rich contact center anywhere in the world without any hardware, software, or up-front capital expenditure. Also, Five9s on-demand service allows easy set-up and administration of at-home agent network, as well as singular or distributed, multi-site centers to act as one, regardless of geographic location.
The operations of Five9s local partners here opened direct job opportunities to Filipinos--including managerial, book keeping and accounting positions, as well as slots for call center agents and human resource staff.
The company has also helped provide livelihood opportunities for small and medium-scale enterprises such as coffee shops, restaurants, and other food and beverage establishments located near call centers.
Five9s latest partnership deal is with a newly opened joint venture of two information technology (IT) companies. The joint venture, 999 Call Center Corp. and Taft Offshore Solutions Inc., established a call center along Taft Avenue in Manila that will cater to the Australian and European markets. Five9 provided the system that the call center is using.
Copyright 2006 Philippine Daily Inquirer. Source : Financial Times Information Limited (Trademark)
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