Calabrio User Group Updates on Agenda for National Summit
Sep 20, 2013 (Close-Up Media via COMTEX) --
Calabrio, Inc., a provider of contact center workforce optimization software and analytics software, announced the agenda for its 2013 Calabrio User Group (CUG) National Summit, held through September 20, in Miami, Fla.
According to a release, during the Summit customers network and share experiences surrounding new technology, business challenges and opportunities, as well as take advantage of 1:1 learning. In addition, Calabrio customers will get an early glimpse and provide feedback on future Calabrio ONE products and features.
"AAA values the opportunity to discuss business challenges, share best practices and interact with other companies and the Calabrio team," said Alexander Wareham, planning and analytics manager for AAA of Western and Central NY. "It's rewarding to partner with a company like Calabrio that welcomes customer feedback and is openly collaborative about future solutions."
The company noted that during the 2013 National Summit, attendees will have the opportunity to:
-Share case studies on how customers are leveraging Calabrio Analytics applications for insight and business improvements
-Attend workshops focused on contact center workforce management and quality management, business intelligence and best practices for leveraging Calabrio software
-Hear a keynote from Tom Goodmanson, president and CEO of Calabrio, on Calabrio's evolving vision of the industry, and ways that Calabrio will continue to expand value into contact centers next year and beyond
-Experience an "Innovation Center" afternoon, where customers, consultant partners, and Calabrio's own Innovation Center team will provide strategic insight for contact center practices
-Participate in several networking and social events, including a charity event benefitting local Miami children
"At Calabrio, our customers' insight and experience is a vital resource for developing simpler, more flexible software solutions for contact centers," said Tom Goodmanson, president and CEO of Calabrio. "We're thrilled to see CUG develop such a loyal and growing membership. The partnership we have with our customers has been a driving force behind our vision for the Calabrio ONE suite, which sets a clear standard for usability in the market."
Calabrio User Group (CUG) members include both business and technical users covering many contact center industries, such as government, healthcare, retail, banking, and manufacturing. The Board of Directors, comprised of Calabrio customers and Calabrio marketing and product management personnel, manages the Calabrio User Group.
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