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BT introduces BT Cloud Voice service for small and medium sized businesses(M2 PressWIRE Via Acquire Media NewsEdge) BT Business has launched a new cloud service that delivers all the traditional office phone system call features and quality using a BT internet connection, providing a more flexible, future-proofed service. BT has today expanded its range of phone services aimed at office-based UK small to medium sized businesses with the launch of BT Cloud Voice. BT Cloud Voice is a new business-grade IP Voice service that uses cloud technology. Users can now make calls over the internet without compromising on call quality and benefit from a management system which ensures calls no longer go unanswered due to its intelligent call handling features. In addition BT Cloud Voice also offers advanced features like conferencing, call recording, desktop sharing, soft phones and a smartphone app. BT Cloud Voice delivers great call quality and reliability and is a cost effective business solution. Users only need a BT Business internet connection and an IP phone to make calls across single or multiple office locations. Graham Sutherland, CEO, BT Business, said: "Sixty per cent of UK SMEs are already seeing the benefits of cloud-based applications. With an ever more flexible workforce, using a cloud-based telephony system is a natural step for many businesses. "BT Cloud Voice is a highly reliable and flexible business communications system and future-proofed solution for small and medium-sized businesses. And, because it's an IP-based service, there are no initial hardware costs or engineer visits, and calling plans can be easily shared across the business. "Our customers expect great value and high quality products and BT Cloud Voice delivers on both counts." Designed specifically for small and medium sized businesses, BT Cloud Voice is available via a software licence with three licence options available. BT Cloud Voice Basic is the entry level functional service; BT Cloud Voice Connect is aimed at office based users who need more flexibility than a simple phone system, whilst BT Cloud Voice Collaborate is designed for mobile or home workers who want to be able to use additional features such as audio and web conferencing and make calls via multiple devices. All calls run over the BT Business network and users are supplied with an IP phone and a BT call plan. Call plans are designed to be shared amongst users and minutes are purchased at a company level. The BT Cloud Voice set-up is managed through an online portal, providing a flexible service for businesses to manage their own specific communication requirements. This means administrators have the flexibility to add new or additional users and set call preferences such as call forwarding and call waiting, without the need for any engineer visits. As it is a hosted solution, and requires limited upfront investment, there are no separate maintenance contracts and businesses can simply add users or minutes as they grow through additional software licenses. The service manages call traffic back to BT's national network, meaning that neither call capacity nor quality is affected by surges in company data or internet traffic. Customer support is provided by a dedicated business Cloud Voice team of experts who provide a single point of contact to place and manage orders set-up and in-life support. For further information about BT Business communications services for SMEs please visit: www.TBC Notes to editors Enquiries about this news release should be made to the BT Group Newsroom on: 020 7356 5369. From outside the UK dial + 44 20 7356 5369. All news releases can be accessed at our web site: http://www.btplc.com/News About BT BT is one of the world's leading providers of communications services and solutions, serving customers in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed/mobile products and services. BT consists principally of five lines of business: BT Global Services, BT Business, BT Consumer, BT Wholesale and Openreach. For the year ended 31 March 2014, BT Group's reported revenue was 18,287m with reported profit before taxation of 2,312m. British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York. For more information, visit www.btplc.com. . (c) 2014 M2 COMMUNICATIONS |