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Birch Earns Prestigious "Center of Excellence" RecognitionATLANTA, Feb. 9, 2015 /PRNewswire/ -- Birch Communications, Inc., ("Birch") a leading technology service provider of IP-based communications, broadband, cloud and IT-services to small, mid-sized, enterprise and wholesale businesses, today announced it has for the third time been certified as a "Center of Excellence" by BenchmarkPortal for 2014. The "Center of Excellence" recognition is one of the most prestigious awards in the customer service and support industry. The company attributes this success to its relentless focus on the customer. "At Birch, our customers are our most valuable asset and we are pleased to be recognized for this achievement," said Vincent M. Oddo, Birch's President and CEO, "Delivering exceptional Customer Service is our company's core competence and it's the primary reason customers come to Birch and stay with Birch." In addition, Oddo said, "This award is even more gratifying knowing that we recently closed an offshore call center that we inherited from a previous acquisition and repatriated over 75 jobs from the Philippines to the United States. This move benefited our customers in the form of enhanced customer service interactions and greater satisfaction with Birch's products and services. We couldn't be more excited about the continued strategic growth of our customer care call centers which are now entirely based in the United States." "We are ecstatic to receive the 'Center of Excellence' certification for the third time. Our Customer Care teams around the nation aspire daily to provide superiorservice to our customers," said Kristen Ritchie, Vice President of Customer Care for Birch. Contact Centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world's largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. "Only the top 10 percent of those benchmarked annually achieve this distinction," said BenchmarkPortal CEO Bruce Belfiore. "Achieving Center of Excellence certification is an acknowledgement of strong management and leadership in the call center industry. It demonstrates a noteworthy commitment to service excellence. The obvious beneficiaries of this commitment are Birch's customers, employees and stakeholders." About Center of Excellence Certification About BenchmarkPortal About Birch Communications Logo - http://photos.prnewswire.com/prnh/20110606/CG14010LOGO
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/birch-earns-prestigious-center-of-excellence-recognition-300032304.html SOURCE Birch Communications, Inc. |