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Bharti Airtel Enhances Managed Services Agreement With Nortel
NEW DELHI, INDIA, Nov 12, 2008 (MARKET WIRE via COMTEX) --
Bharti Airtel,(2) India's leading integrated telecom services
provider, and Nortel(1) (TSX: NT)(NYSE: NT) today announced an
enhanced managed services agreement under which Nortel will continue
to provide its contact centre technology (CCT) solution.
This is a two-year extension to the initial contract announced in
March 2006. Bharti Airtel plans to extend the efficiencies achieved
through this enhanced agreement to its customers, who will benefit
from this service option by getting more power in their hands.
Nortel's CCT solution for Bharti Airtel features interactive voice
and video response capabilities, providing a 24x7 'virtual
storefront' where customers can complete routine transactions and
subscribe to new services through an auto attendant that interacts
naturally in English, Hindi and four other regional languages. More
than 70 percent of Bharti Airtel customer requests are handled
through this virtual storefront, resulting in greater availability,
flexibility and responsiveness to subscribers.
"We are highly focused on our customers and continue to innovate and
invest in enhancing their experience," said Dr. Jai Menon, director,
Technology and Customer Service, Bharti Airtel. "Our keen focus
coupled with Nortel's ability to provide cutting-edge technological
solutions and expertise in this domain will surely help us to further
enhance the experience of our customers."
"We are continually redefining the way we leverage our partnerships
to bring delight to our customers," Dr. Menon said. "These
partnerships have been designed with a single-minded focus to bring
world class service experience for our customers."
Bharti Airtel benefits from unique 'per call' pricing that ties CCT
costs to customer growth and the level of service Nortel delivers -
in effect, pay for performance. The more calls Nortel's CCT service
handles quickly and professionally, the more satisfied Bharti Airtel
subscribers become and the more new subscribers are attracted.
Bharti Airtel and Nortel were recognized for this unique and mutually
beneficial relationship with a 2007 Forbes Outsourcing Excellence
Award for "Best First Steps" in outsourcing practices.
Nortel also provides Bharti Airtel with network design, planning,
implementation, integration, support and maintenance from the Nortel
Global Services portfolio, delivered from Nortel's Network Operations
Center in Gurgaon, India.
"The fact that Bharti Airtel is strengthening its relationship with
Nortel is testament to the ongoing success of our next-generation
solutions and services," said Hitesh Lokhandwala, managing director,
Nortel India. "With Nortel's technology and Bharti Airtel's
innovative approach, we are helping to deliver the enhanced levels of
care Bharti Airtel customers deserve."
Nortel has deployed more than 60,000 contact centres and 8,000
self-service solutions worldwide. Nortel contact centre solutions
support an estimated four million agents handling 70 million calls
per day. For its top 10 self-service customers alone, Nortel
solutions process more than 14 million calls per day and six billion
calls per year. Nortel can help businesses reduce call-handling costs
from more than US$6 per agent-handled call to less than 35 cents, in
most cases providing a very short return on investment.
About Bharti Airtel Limited:
Bharti Airtel Limited, a group company of Bharti Enterprises, is
India's leading integrated telecom services provider with an
aggregate of around 82.6 million customers as of end of October 2008,
consisting of 80.19 million mobile customers. Bharti Airtel Limited
has been voted as India's most innovative company, in a survey
conducted by The Wall Street Journal.
Bharti Airtel is structured into three strategic business units -
Mobile services, Telemedia services and Enterprise services. The
mobile business provides mobile & fixed wireless services using GSM
technology across 23 telecom circles. The Telemedia business provides
broadband & telephone services in 95 cities, DTH services and is
foraying into the IPTV segment. The Enterprise business provides
end-to-end telecom solutions to corporate customers and national &
international long distance services to carriers. All these services
are provided under the Airtel brand. Airtel's high-speed optic fibre
network currently spans over 83,000 kms covering all the major cities
in the country. The company has two international landing stations in
Chennai that connects two submarine cable systems - i2i to Singapore
and SEA-ME-WE-4 to Europe. For more information, visit
www.bhartiairtel.in.(2)
This e-mail and any files transmitted with it are for the sole use of
the intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact
the sender by reply e-mail and destroy all copies and the original
message. Any unauthorized review, use, disclosure, dissemination,
forwarding, printing or copying of this email or any action taken in
reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel
Limited"), are unable to exercise control or ensure or guarantee the
integrity of/over the contents of the information contained in e-mail
transmissions and further acknowledges that any views expressed in
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of the message shall be implied or assumed unless the sender does so
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any attachments please check them for viruses and defects.
About Nortel
Nortel is a recognized leader in delivering communications
capabilities that make the promise of Business Made Simple a reality
for our customers. Our next-generation technologies, for both service
provider and enterprise networks, support multimedia and
business-critical applications. Nortel's technologies are designed to
help eliminate today's barriers to efficiency, speed and performance
by simplifying networks and connecting people to the information they
need, when they need it. Nortel does business in more than 150
countries around the world. For more information, visit Nortel on the
Web at www.nortel.com. For the latest Nortel news, visit
www.nortel.com/news.
Certain statements in this press release may contain words such as
"could", "expects", "may", "anticipates", "believes", "intends",
"estimates", "targets", "envisions", "seeks" and other similar
language and are considered forward-looking statements or information
under applicable securities legislation. These statements are based
on Nortel's current expectations, estimates, forecasts and
projections about the operating environment, economies and markets in
which Nortel operates. These statements are subject to important
assumptions, risks and uncertainties, which are difficult to predict
and the actual outcome may be materially different from those
contemplated in forward-looking statements. For additional
information with respect to certain of these and other factors, see
Nortel's Annual Report on Form10-K, Quarterly Reports on Form 10-Q
and other securities filings with the SEC. Unless otherwise required
by applicable securities laws, Nortel disclaims any intention or
obligation to update or revise any forward-looking statements,
whether as a result of new information, future events or otherwise.
(1)Nortel, the Nortel logo and the Globemark are trademarks of Nortel
Networks.
(2)This is a 3rd party link as described in our Web linking
practices.
Contacts:
Nortel
Surendra Chawla
+91 99801 31788
Email: schawla@nortel.com
Bharti Airtel
Abhinandan Saikia
+91 9871828900
Email: abhinandan.saikia@bharti.in
Nortel
Mark Buford
(972) 362-1512
Email: mark.buford@nortel.com
Website: www.nortel.com
SOURCE: Nortel
mailto:schawla@nortel.com
mailto:abhinandan.saikia@bharti.in
mailto:mark.buford@nortel.com
http://www.nortel.com
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