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BearingPoint to Provide Non-Emergency Contact Center for Toronto
MCLEAN, Va. --(Business Wire)-- BearingPoint LP, the Toronto-based Canadian subsidiary of BearingPoint, Inc. (NYSE:BE), one of the world's largest management and technology consulting firms, announced today that it has signed a contract to deploy a unified 311 non-emergency contact center computer system for the City of Toronto. The multi-million dollar contract calls for an overall implementation period of up to 22 months for the new system. When complete, Toronto's new unified 311 system will help manage the second largest non-emergency contact center in North America, behind only New York City.
The new 311 Contact Center in Toronto will be the catalyst for consolidation and reorganization of a number of City call centers, resulting in more efficient service for the city's 2.6 million residents and millions of tourists and visitors each year. The 311 system will provide a single contact phone number for access to City information and to place and track service requests. The new system will also provide additional contact options for the public including e-mail, fax, Internet, or in-person information requests at counters. The Contact Center will be available 24 hours a day, and future enhancements by the City of Toronto, such as the deployment of self-service kiosks throughout the City, are possible.
When fully implemented, the new 311 system in Toronto will allow users to obtain information on all City services including Committee and Council schedules, water and wastewater information, road maintenance, social support programs (such as children's services and homes for the aged), property taxes, libraries and more. In addition, the system will allow the public to submit and track a request for City services such as pothole repair, large appliance pick-up, or waterline inspection. The new system will allow 311 staff to provide information on when the City will respond to a request and what steps will be taken.
"The new Contact Center in Toronto will benefit residents and visitors by giving them one 311 access number they can use for non-emergency city services, regardless of the department they need to reach," said Cathy Pomanti, executive vice president for BearingPoint's local government practice. "The system is targeted to allow the City to answer at least 70 percent of information inquiries at the first point of contact, drastically reducing the current number of phone transfers, and providing better response and service to the public."
A number of other firms will participate with BearingPoint to complete the project for Toronto, including Cisco (NASDAQ: CSCO) and Lagan. BearingPoint will use Cisco's scalable IP based Unified Communications technology to provide the core voice, contact center and telecommunication functions the City of Toronto requires. Lagan provides government-focused enterprise case management (ECM) solutions and has completed more successful 311 non-emergency call center implementations than any other software provider in the world.
About BearingPoint, Inc.
BearingPoint, Inc. (NYSE:BE) is one of the world's largest providers of management and technology consulting services to Global 2000 companies and government organizations in more than 50 countries worldwide. Based in McLean, Va., the firm has more than 16,000 employees focusing on the Public Services, Commercial Services and Financial Services industries. BearingPoint professionals have built a reputation for knowing what it takes to help clients achieve their goals, and working closely with them to get the job done. Our service offerings are designed to help our clients generate revenue, increase cost-effectiveness, manage regulatory compliance, integrate information and transition to "next-generation" technology. For more information, visit the Company's Web site at www.BearingPoint.com.
Some of the statements in this press release constitute "forward-looking statements" within the meaning of the United States Private Securities Litigation Reform Act of 1995. These statements are based on our current expectations, estimates and projections. Words such as "will," "expects," "believes" and similar expressions are used to identify these forward-looking statements. These statements are only predictions and as such are not guarantees of future performance and involve risks, uncertainties and assumptions that are difficult to predict. Forward-looking statements are based upon assumptions as to future events or our future financial performance that may not prove to be accurate. Actual outcomes and results may differ materially from what is expressed or forecast in these forward-looking statements. As a result, these statements speak only as of the date they were made, and the Company undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
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