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BearingPoint and Oracle Team for Denver Water Solution
(Wireless News Via Acquire Media NewsEdge)
BearingPoint, a management and technology consulting firm, and Oracle
announced they will implement a customer information solution for
Denver Water, making it the latest utility to select the
BearingPoint/Oracle offering.
BearingPoint will work with Denver Water to implement Oracle Utilities
Customer Care and Billing and Oracle Utilities Business Intelligence to
help the utility improve billing accuracy, enhance customer service,
and better understand customer needs.
We selected BearingPoint and Oracle Utilities because their proven
functionality and industry expertise will help meet our needs. Oracle
Utilities Customer Care and Billing has a very flexible rate engine
that will also allow us to easily migrate to monthly billing and
restructure our rates to better accommodate our customers and our board
s requirements, said David LaFrance, director of finance, Denver Water.
Denver Water, which ensures a continuous supply of water to the City
and County of Denver and nearly 50 percent of Denver Water customers
who live in the surrounding suburbs, wanted to move from bi-monthly to
monthly billing, but its current system would have required massive
programming changes to accommodate such a requirement. With the
deployment of Oracle Utilities Customer Care and Billing, Denver Water
will be able to move to monthly billing immediately upon
implementation, helping the utility to realize revenue more quickly.
Smart utility companies like Denver Water are working harder than ever
to provide excellent service and contain costs for their customers. We
look forward to teaming with Oracle to deliver a solution that will
help Denver Water achieve these goals, said Reid Morrison, senior vice
president of BearingPoint s energy practice.
Denver Water is also planning to restructure its rates to promote water
conservation. Sending price signals that encourage wise water use will
urge customers to minimize run-off while watering lawns and over the
long term install efficient irrigation systems, appliances and
fixtures. The new Oracle Utilities solution is expected to make this
transition much easier by integrating with other systems within the
utility and providing the real-time information critical to efficient
operations and strategic decision-making.
These recent wins and implementations underscore the continuing success
of a 14-year alliance between BearingPoint and Oracle in delivering
innovative business solutions to clients worldwide. Denver Water is
committed to water conservation and providing its customers with
high-quality customer service. Our customer information system solution
and BearingPoint s implementation expertise will help Denver Water
streamline payment processing, collections, field service and meter
management further helping the utility to meet its long-term and
short-term goals, said Quentin Grady, senior vice president and general
manager, Oracle Utilities.
((Comments on this story may be sent to newsdesk@closeupmedia.com))
((Distributed on behalf of 10Meters via M2 Communications Ltd -
http://www.m2.com))
((10Meters - http://www.10meters.com))
Copyright ? 2008 Wireless News
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