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Bank of Beijing deploys AltiGen's software-based call center and VoIP solutionFeb 05, 2010 (Datamonitor via COMTEX) -- AltiGen Communications, a US-based provider of integrated unified communications solutions, has announced that Bank of Beijing has deployed an AltiGen software-based call center and VoIP solution as part of its customer service solution. In 2007, Bank of Beijing implemented AltiGen's IP-based distributed call center platform for their banking service hotline. Two years and two expansions later, Bank of Beijing is now running AltiGen's full call center suite to support the customer service hotline. AltiGen claims that its IP-based call center solution facilitates the channels of communication between banks and their customers and helps them to deliver better service while fostering long-term customer relationships. Gilbert Hu, CEO of AltiGen, said: "Banks and credit unions throughout China and the US are realizing the benefit of software-based communications solutions, as seen with Bank of Beijing. Having to make critical financial decisions every day, banking institutions realize the strong value proposition of investing in a communications infrastructure that isn't reliant on proprietary hardware, which eventually reaches end-of-life or fails completely." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon |