[May 08, 2012]

Axios Systems and Pink Elephant Announce Summer Webinar Series

Axios Systems, the leading provider of IT Service Management (ITSM) and pioneer in automated ITIL support, and Pink Elephant, the leader in ITIL® education, today announced a three-part summer webinar series on top IT trends. The first webinar, "Today's Top Service Desk Trends" is scheduled for Wednesday, May 9 at 1:00 p.m. EDT (10:00 a.m. PDT), in which Axios Systems' Business Solutions Consultant Joe Beighley will co-present with Pink Elephant's Executive Vice President George Spalding (News - Alert) to discuss how to bring power to IT organizations. In addition, the webinar will preview a number of enhancements that will be integrated in Axios' ITSM solution, such as Service Designer and Info Zone.

Axios Systems (News - Alert) was the first ITSM solutions vendor to adopt the ITIL framework, which has developed into the most powerful and widely accepted set of guidelines for achieving best practces in IT Service Management. Comprised of a comprehensive framework of approaches for achieving business success, ITIL helps organizations improve service delivery and reduce the cost of IT operations. Axios pioneered automated ITIL support with assyst, its enterprise ITSM software solution that enables better, faster and cheaper delivery and support of IT services.

During the first 60-minute webinar, attendees will learn:

• How real-time context changes everything
• Ways to take real-time advantage of cumulative knowledge
• A glimpse at the impact of social media on IT services
• How to easily implement, automate and publish IT services
• How request fulfillment can only be one-click away
• How to integrate Incident, Request, Service Level, Change, Configuration and Business Relationship Management (BRM) both graphically and instantly
• Why the ability to easily design and create IT services is fundamental in any tool

To attend the free webinar and learn more about the enhancements to Axios' ITSM solution, please visit the "Today's Top Service Desk Trends" registration page.

The Axios and Pink Elephant summer webinar series will continue on:

• Thursday, June 7 at 1:00 p.m. EDT: "The Phenomenon of Social Media: How will it impact your IT Organization?"
• Thursday, July 26 at 1:00 p.m. EDT: "Bring Your Own Device (BYOD): The Imminent Future of IT"

About Axios Systems

Axios Systems is the world's leading provider of IT Service Management (ITSM) solutions. The company was the first ITSM vendor to adopt the ITIL® framework, pioneering automated ITIL support, and has been solely focused on ITSM for nearly 25 years. The company's award-winning assyst solution enables organizations to transition toward the next generation of ITSM and Service Desks, while significantly improving Service Delivery, optimizing IT infrastructure efficiency, lowering total cost of IT ownership and ensuring significant return on investment. Viewed as ITSM experts with 20 offices covering over 50 countries, Axios has a higher-than-average customer retention rate, working with more than 1000 organizations across the globe. For more information on Axios Systems and assyst, visit www.axiossystems.com.

About Pink Elephant

Founded in 1980, Pink Elephant is the leader in providing IT Service Management best practice services. Operating in many locations across the globe including the USA, Canada, Mexico, Brazil, the UK, Netherlands, South Africa, Hong Kong, Malaysia & Singapore, Pink Elephant is the world's #1 supplier of ITIL and IT Service Management conferences, education and consulting services. For more information, visit www.pinkelephant.com.

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