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Avaya Announces Collaborative Cloud(TM) Offers for Cloud Service Providers
SANTA CLARA, CA, Mar 18, 2013 (MARKETWIRE via COMTEX) --
-- New Cloud Service Provider offers make it easy to deploy Unified
Communications, Contact Center and Video as a Service to their
customers
-- Unique Unified Communications and Contact Center as a Service (UCaaS,
CCaaS) utility-based pricing allows CSPs to pay only for what
customers are using
-- New Private Cloud offer for contact centers up to 500 agents can be
hosted and branded by CSPs or Avaya
Avaya today announced additions to the Avaya Collaborative Cloud with
new offers specifically designed for cloud service providers (CSPs)
that allow them to brand and deliver Avaya's market-leading unified
communications, contact center and video solutions. These
comprehensive offers for CSPs feature flexible choices and pricing
models, enabling them to build new revenue streams by delivering
open, mobile collaboration and multichannel customer service to their
enterprise customers.
The new offers add to Avaya's rich cloud-enabling capabilities,
allowing CSPs to address the requirements of enterprises worldwide
looking for an operational expense (opex) approach to communications
and collaboration application and solution enablement. By offering
Avaya Collaborative Cloud solutions, CSPs help organizations improve
business agility, and optimize budgets and resources. Enterprises can
off-load the challenges of managing BYOD environments, widely
dispersed workforces and the shifting demands of end-customers. The
new offers enable CSPs to evolve and augment enterprise
communications with cloud-based solutions as well as provide greater
interoperability across vendors, domains and protocols.
The new and expanded offers for CSPs:
-- Avaya Cloud Enablement for Unified Communications and Customer
Experience Management is uniquely highlighted by the flexible,
utility-based, opex pricing for CSPs that allows them to pay only for
customer usage, enabling them to better accommodate the dynamic needs
of their customers. Avaya Control Manager enables multi-tenancy with
an easy to use centralized management and administrative segmentation
tool. Avaya Cloud Enablement for Unified Communications and Customer
Experience Management is delivered on a single, open scalable
architecture based on Avaya Aura(R) to lower cost and simplify
service provider environments.
-- Avaya Cloud Enablement for Video provides CSPs with a highly scalable
open platform that delivers interoperable multi-vendor video
collaboration. Recent enhancements to the Elite Series MCUs, Scopia
Mobile and Scopia Desktop bring new value to this VaaS solution by
increasing scalability and extending BYOD videoconferencing across
nearly any endpoint. With fast, easy deployment, Cloud Enablement for
Video delivers out of the box multi-tenancy capabilities and
customization of the Scopia mobile application by tenant/organization.
-- Avaya Communications Outsourcing Solutions (COS) Express is a
standardized private cloud offer that can be hosted by Avaya, a CSP or
channel partner for the end customer. Service providers and channel
partners can elect to sell the solution as an Avaya- or co-branded
offer. The first edition of COS Express focuses on contact center
deployments for businesses with up to 500 concurrent agents.
Avaya Collaborative Cloud includes a variety of solutions that enable
customers and partners to build, manage, enable and deliver Avaya
solutions through cloud-based delivery models. Avaya Collaborative
Cloud solutions also include: Avaya Collaboration Pods, a portfolio
of cloud-ready, turnkey solutions that simplify installation and
operations of real-time applications; and the AvayaLive(R) suite of
unique, public cloud-based communications and collaboration services.
Quotes:
"Verizon and Avaya continue to collaborate to develop
cloud-based communications and collaboration solutions to help
federal agencies keep pace with technology advancements, reduce
complexity and boost employee productivity. By leveraging our
complementary strengths to enable federal agencies to adopt flexible,
on-demand IT consumption models, Verizon and Avaya will deliver
advanced solutions that meet the functionality and cost efficiency
requirements of our federal clients."
--Steve Lefrancois, chief
technology officer - public sector markets, Verizon Enterprise
Solutions
"We are excited to release the next version of Cirque Business
One(R), our UC-as-a-Service offer delivering what we call
'collaboration made effortless.' Built on Avaya technology, Business
One provides all the tools and services packaged into one integrated
solution where our users get rich cloud-based communications anytime,
anywhere, on any device. By working with Avaya, we can deliver
reliable and market-leading unified communications for the Danish and
French market."
--Mads Fosselius, COO, Cirque
"The UC market has been waiting for the expansion of Avaya's cloud
portfolio, so this announcement should be well received. The range of
Avaya Collaborative Cloud features and functionality is impressive,
and the new offerings add to its cloud portfolio of AvayaLive and
Avaya Collaboration Pods solutions. Backed by Avaya's solid UC
technology, Avaya Collaborative Cloud offerings should be especially
appealing to Avaya customers making new UC deployment decisions, and
to new customers considering UC cloud deployments."
--Rich
Costello, senior research analyst, Unified Communications, Enterprise
Communications Infrastructure, IDC
"With Avaya Collaborative Cloud, cloud service providers can offer a
differentiated UC, contact center or video solution to enterprises.
Avaya's highly flexible pricing and options for hosting and branding,
along with the known quality of Avaya solutions present a compelling,
revenue-generating opportunity for CSPs to adopt and extend Avaya
Collaborative Cloud offers to their business customers."
--Joel
Hackney, SVP and general manager, Cloud Solutions, Avaya
Additional Resources
Avaya Collaborative Cloud
Chunghwa Telecom
Adopts Radvision Scopia to Provide Video as a Service to Taiwan
Enterprises
Tags: Avaya, unified communications, contact center, collaboration,
cloud, video, service providers, UCaaS, CCaaS, managed services,
hosted services, Avaya Aura, Scopia
About Avaya
Avaya is a global provider of business collaboration and
communications solutions, providing unified communications, contact
centers, networking and related services to companies of all sizes
around the world. For more information please visit www.avaya.com.
Certain statements contained in this press release are
forward-looking statements. These statements may be identified by the
use of forward-looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may," "might,"
"plan," "potential," "predict," "should" or "will" or other similar
terminology. We have based these forward-looking statements on our
current expectations, assumptions, estimates and projections. While
we believe these expectations, assumptions, estimates and projections
are reasonable, such forward looking statements are only predictions
and involve known and unknown risks and uncertainties, many of which
are beyond our control. These and other important factors may cause
our actual results, performance or achievements to differ materially
from any future results, performance or achievements expressed or
implied by these forward-looking statements. For a list and
description of such risks and uncertainties, please refer to Avaya's
filings with the SEC that are available at www.sec.gov. Avaya
disclaims any intention or obligation to update or revise any
forward-looking statements, whether as a result of new information,
future events or otherwise.
Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the
Avaya Connected Blog.
Media Inquiries:
Deb Kline
908-953-6179
klined@avaya.com
SOURCE: Avaya Inc.
mailto:klined@avaya.com
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