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Asurion to Open Orlando Soluto Center, Hiring 350 People by End of the Year
[August 16, 2016]

Asurion to Open Orlando Soluto Center, Hiring 350 People by End of the Year


Asurion (News - Alert), the connected life services company, announced today the grand opening of a new Orlando-based Soluto call center, which will be the first facility for the company in the area. Asurion plans to build a dynamic team in Orlando, hiring 350 employees by the end of the year, including customer support technicians, operations, support and HR roles. Asurion's 50,000-square-foot building is located at 4000 Millenia Blvd. and has room to accommodate over 550 employees.

"Orlando is a truly international city with a reputation for being the hospitality and customer service capital of the world," said Orlando Mayor Buddy Dyer. "These attributes, plus our talented labor force and business-friendly environment, make Orlando a natural fit for Asurion's customer support center."

The Orlando EDC worked with the City of Orlando to provide many resources for Asurion's expansion, including assistance with site visits, employer interviews and fast-track permitting.

"Our diverse, skilled and multilingual workforce is known for providing customer service excellence," said Orlando EDC Chairman David Fuller. "Asurion will find Orlando to be a great business location with plentiful human resources and opportunity for growth."

"The Orlando work environment is exciting and dynamic, a place where technology, innovation and problem-solving come together," said Gene Galaviz, Asurion senior site director. "We're looking for team members who are the earliest adopters of the newest apps and technology, and enjoy teaching others to solve technical problems. This type of person is very successful at Asurion, and we're excited to build a strong team of these individuals here in Orlando."

Asurion's customer support technicians are he front line of support for over 290 million people. It's where you can save someone's day by:



  • Solving problems across hardware, software OS, apps and compatibility
  • Supporting products across Windows, Android (News - Alert), Blackberry OS, Apple IOS, wireless technology, equipment and application

Perks of the Job

We are all more reliant on technology than ever before. It entertains us, it allows us to work and study, and it keeps us connected. It's part of our everyday lives. But when something goes wrong, we're suddenly cut off - from the things we do, and the people we need.


Qualifications

It's a career that requires patience, and a real talent for customer service. You'll need a high school diploma or equivalent and at least six months' customer service experience. In return, Asurion will set you up for success with training and ongoing coaching.

You'll receive competitive pay starting at $16.00 per hour, benefits, and - perhaps most important - you'll let people get on with their lives. Fix their need, solve their problems, help them reboot.

How To Apply

The company will continue to fill various roles, including operations, support and HR roles. Interested applicants should visit careers.asurion.com/orlando for up-to-date job postings.

About Asurion

For more than 20 years, Asurion's innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world's largest wireless carriers, trusted retailers and popular device manufacturers. Asurion's 17,000 global employees support its 290 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry and made Asurion, America's No. 1 Protection Plan provider. The company's fully integrated, end-to-end solutions, which are customized for its carrier, retail and device manufacturer partners, include premier support that enables consumers to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement (usually overnight) of lost, stolen, damaged or malfunctioning devices. When a product is missing or simply doesn't work properly, Asurion solves the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform or provider. For more information about Asurion, please visit www.asurion.com.


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