(Marketwire Via Acquire Media NewsEdge) CHELMSFORD, MA, October 2 / MARKET WIRE/ --

Aspect Software, Inc., the world's largest
company solely focused on unified
communications for the contact center, today announced that Aspect?
Unified IP(TM) was recognized with the Best Supervisor and Real-time
Monitoring/Reporting Capabilities in the Miercom IP Contact Center Industry
Study and Product Test Review. Miercom, a leading, independent product test
center, recognized Aspect for advanced administration, recording and
monitoring capabilities, and tight integrations to Unified Command and
Control(TM) and PerformanceEdge(TM).

"Aspect Software is delivering the best supervisor, reporting and
monitoring capabilities in the contact center market," said Rob Smithers,
chief executive officer, Miercom. "Aspect has demonstrated its deep
understanding of call center needs, especially for flexible, cost-effective
IP solutions that can help supervisors and managers better monitor
productivity and optimize performance. And, through Aspect Unified IP, and
complementary technologies within Unified Command and Control and
PerformanceEdge, Aspect has delivered these capabilities for both small- to
mid-sized businesses and large contact center environments."

Miercom highlighted a number of key differentiators for Aspect Software in
its product review:

-- Aspect Unified IP offers unified management and supervisor
capabilities through inherent Recording and Quality Management and Unified
Command and Control enterprise multi-platform/multi-vendor real-time data
aggregator. Aspect does not partner with any other vendors to offer these
advanced recording and reporting capabilities.
-- Unified Command and Control is a unique solution that makes it
possible for contact centers to centralize reporting, routing,
administration, and workflow management in a single console and can operate
alone or with disparate systems.
-- PerformanceEdge is a leading performance optimization suite that
offers tight integrations to Aspect Unified IP, as well as to other 3rd
party ACDs and dialers, to allow contact centers to leverage advanced
recording and speech analytics, quality management, performance management,
and coaching capabilities.

"This recognition from Miercom validates that Aspect Unified IP, along with
PerformanceEdge, offers exceptional real-time and historical tools that can
help organizations better manage and monitor agents and applications in the
call center, and ultimately save money
and improve productivity," said Mike Sheridan, senior vice president of
strategy and marketing, Aspect Software. "Really, this award belongs to all
of our customers. It is their feedback that has allowed us to build
innovative capabilities that differentiate Aspect in the market and give
call centers the tools they need for success."

For further information about Miercom's 2008 Contact Center Industry Study
please contact reviews@miercom.com

About Miercom

Miercom is a leading, independent product test center with hundreds of its
product-comparison analyses published over the years in leading network
trade periodicals. Our reports regularly appear in Business Communications
Review -- NoJitter, Communications News, Internet Telephony, Network World,
xchange and other publications.

The company, founded in 1988, has pioneered the assessment of networking
hardware and software. We employ our own proprietary methodologies for

testing products from enterprise class VoIP gateways and IP PBX's to
carrier grade switching equipment. Miercom's private test services include
competitive product analyses as well as individual product evaluations.

Miercom features comprehensive certification and test programs including
Reliability Assured, Certified Secure(TM) and Certified Green(TM). Products
may also be evaluated under the NetWORKS As Advertised(TM) program, in
which networking-related products must pass a comprehensive, independent
assessment of their usability and performance as compared to advertised
specifications.

Unified IP product line

Architected to help organizations execute on their unified communications
strategies, the Aspect Software Unified IP(TM) products are all-in-one,
IT-ready solutions that bring extreme flexibility to dynamic organizations.
Aspect? Unified IP(TM) is a session initiation protocol (SIP)-based Voice
over Internet Protocol (VoIP) product that unites automatic call
distribution (ACD), predictive dialing, voice portal, Internet contact,
workflow management, multichannel recording and quality management
applications in a single software platform. Unified Command and Control(TM)
is a highly scalable product that consolidates administration, reporting
and routing across multiple contact center applications and locations.
Aspect voice portal applications, deployable as either standalone software
or within Aspect Unified IP, empower customers with speech self service
while seamlessly extending to live assistance as required.

About Aspect Software

Aspect Software Inc. founded the contact center industry and is now the
world's largest company solely focused on unified communications for the contact center. Our all-in-one,

IT-ready solutions communications-enable customer service, collections and
sales & telemarketing business processes for small and medium enterprises
as well as for two-thirds of the FORTUNE Global 100. For more information,
visit www.aspect.com.

Note: Aspect, Unified IP, Unified Command and Control, PerformanceEdge and
Aspect Software are either trademarks or registered trademarks of Aspect
Software, Inc., in the United States and/or other countries. The names of
other companies and products mentioned herein may be the trademarks of
their respective owners.

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Jen Tatro
630 227 8191Email Contact

Copyright ? 2008 Marketwire

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