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Aspect Leads North American Workforce Management Market According to Frost & Sullivan
CHELMSFORD, MA, Sep 01, 2009 (MARKETWIRE via COMTEX) --
Aspect, a unified communications (UC) solutions provider, today
announced that the company has been named the leading workforce
management vendor, based on revenues including product and services
in the 2009 North American Agent Performance Optimization Market
report from Frost & Sullivan, the Growth Partnership Company, for
providing market-leading workforce management solutions.
"Aspect's workforce management capabilities continue to lead the
market because they synchronize the features needed to streamline
customer service, collections, and sales and telemarketing business
processes," said Keith Dawson, Frost & Sullivan principal analyst.
"We're seeing more companies interested in finding ways to lower
operating costs and optimize agent productivity, and many
organizations are turning to Aspect to deliver these solutions
through robust workforce management tools."
The workforce management technology from Aspect enables companies to
hire agents and optimize the allocation of inbound, outbound, blended
front and back office staffing resources to reduce costs, while
improving overall business results. It includes flexible forecasting,
scheduling and tracking tools that ensure organizations meet customer
service, collections, sales and telemarketing and back-office goals
with the most effective staffing plan possible. Aspect offers
workforce management capabilities as part of the UC applications for
the contact center, Productive Workforce, Optimized Collections(TM)
and Blended Interaction(TM). Aspect's UC applications help companies
target operational objectives with specific software capabilities.
"In today's economy, our customers are trying to get the most out of
their contact center investments -- specifically their people -- and
workforce management provides critical forecasting and scheduling
capabilities to help companies gain a competitive advantage," said
Brett Williams, director of product management, Aspect. "Our
leadership in the market is another proof point that many companies
are seeing the value in tightly integrating contact center
capabilities through UC applications such as Productive Workforce.
With UC applications, organizations can streamline their business
processes, increase their productivity and ultimately, improve their
customers' satisfaction."
About Aspect
Aspect provides software and consulting services that turn the
potential of unified communications into real business results across
the enterprise and in the contact center. Applying 35 years of
insight and experience, Aspect helps more than two-thirds of the
FORTUNE Global 100, as well as small and medium enterprises, power
their business processes with communications. For more information,
visit www.aspect.com.
Aspect, Productive Workforce, Optimized Collections, Blended
Interaction, and Aspect Software are either trademarks or registered
trademarks of Aspect Software, Inc., in the United States and/or
other countries. The names of other companies and products mentioned
herein may be the trademarks of their respective owners.
Contact:
Jen Tatro
+1 630 227 8191
Email Contact
SOURCE: Aspect
http://www2.marketwire.com/mw/emailprcntct?id=8261C30A837BD0F7
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