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Arkadin Opens in Mexico to Meet Strong Demand for Conferencing and Collaboration Services
MEXICO CITY, Jan 09, 2013 (MARKETWIRE via COMTEX) --
Arkadin, one of the world's largest and fastest growing
collaboration service providers, announced today the opening of its
operations in Mexico City. Businesses of all sizes in Mexico now have
access to its full suite of award-winning audio and web conferencing
services and local customer service and support teams. Arkadin is the
first major service provider to establish local operations in Mexico.
"We're extremely excited about the opportunity to service businesses
in Mexico," says Thomas Valantin, Arkadin's Managing Director of
Latin America. "Mexico is the world's 14th largest economy with many
fast growing SMBs and a huge concentration of multi-nationals who
need to collaborate locally and globally with partners, customers and
remote employees. Our complete range of audio and web collaboration
offerings equips these businesses to succeed in a 24/7 business
environment where sharing and collective intelligence are key drivers
for success."
Mexico Primed for Conferencing Growth
Leading analysts predict strong demand for conferencing in Mexico. In
its 2012 Latin America Audio & Web Conferencing Service Market &
Forecast, Wainhouse Research estimates web conferencing revenue in
Mexico to grow approximately 45% between 2011 and 2013, with audio
conferencing minutes to increase approx. 73% during the same period.
The demand is being fueled by an economy that requires businesses to
collaborate more to compete in an increasingly mobile and flattened
global business economy. Business travel challenges from limited
airline options and sporadic violence are also cited as significant
drivers for the growth of conferencing services in the country.
Complete Conferencing and Collaboration Solutions
Arkadin's
award-winning suite of audio and web conferencing services includes:
-- Arkadin(R)Anytime(TM)- Easy, affordable, reservationless audio
conferencing for up to 100 participants
-- Arkadin(R) Express- Instant audio and web conferencing for up to 50
people, ideal for SMBs
-- Arkadin(R)Anywhere(TM)- Simple, secure web conferencing with an
intuitive interface and desktop sharing
-- Arkadin(R)Event(TM)- Pre-packaged and customized audio and web
conferencing, perfect for high-profile events requiring multi-media
content
-- Cisco WebEx provided by Arkadin(R) - Complete full featured audio
and web conferencing solution for strategic collaboration geared to
enterprises
Local Service-Driven Approach is Key Differentiator
Arkadin brings its
local service-driven DNA to its Mexico City operations to ensure
excellent customer experiences.
"Our business is founded on the principle that no one understands
local customer needs better than support teams that live in the same
country and speak the same language," continued Mr. Valantin. "Today
we are the most global and local of service providers. Our Mexico
City office includes local sales, customer service and support teams
for an enterprise level of service with the personalized attention of
a local provider who understands the cultural influences."
Region Primed for Additional Expansion
In addition to Mexico,
Arkadin has recently established operations in Sao Paulo to service
customers in Brazil. Chile, Colombia and Argentina are intended for
later this year.
About Arkadin
Founded in 2001, Arkadin is one of the largest and fastest growing
collaboration service providers in the world. With a vision rooted in
the belief that progress emerges from people's desire to share,
Arkadin offers a complete range of remote audio, web, video
conferencing and Unified Communications solutions. The services are
delivered in the SaaS model for fast, scalable deployments and a high
ROI. Its global network of 51 operating centres in 30 countries has
dedicated local-language support teams to service its 26,000
customers. www.arkadin.com/mx
SOURCE: Arkadin
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