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Antenna Software Customer Pitney Bowes Honored for Wireless Leadership
(Wireless News Via Acquire Media NewsEdge)
Antenna Software announced that its customer, Pitney Bowes, was named
as a finalist in the Business Impact category for the Wireless
Leadership Award at this year s Wireless Enterprise Symposium (WES) in
Orlando, Fla.
Pitney Bowes was chosen by a committee of industry influencers for its
use of mobility for its customer service strategy. The awards honor
companies that deploy mobile and wireless solutions that make a
measurable impact on ROI and enable positive changes across the
enterprise.
Working with Antenna Software, Pitney Bowes successfully mobilized its
U.S. field service technicians, providing them with real-time access to
critical-customer and product information while on their BlackBerry
smartphones from Research In Motion (RIM). Antenna s AMPower SERVICE,
powered by the Antenna Mobility Platform (AMP), gave Pitney Bowes a
customer-focused mobility solution that empowered technicians to drive
significant improvements to inventory management, engineer productivity
and customer satisfaction. Spurred by the success of the U.S.
deployment, Pitney Bowes Europe and Pitney Bowes Canada also rolled out
the solution to their field service teams.
As an early adopter of wireless and mobile technologies, Pitney Bowes
has always recognized the power of mobility and its potential for
dramatically improving the quality of customer service, said Jim
Somers, vice president, marketing, Antenna Software. We are thrilled
that they have been recognized with this award for not only having the
vision for enterprise-wide mobility, but being able to execute on it
beautifully with the help of the Antenna Mobility Platform and our
field service solutions.
The company stated that with Antenna Software, Pitney Bowes technicians
easily access work orders, customer information and manage trunk
inventories in real time. Having the information they need to perform
the job directly on their smartphones has led to significant business
benefits, including cost efficiencies with regard to call backs and
shipping costs. In fact, the company reduced excess parts inventory by
22 percent. It has also been able to improve Service Level Agreement
(SLA) compliance, increase visibility into real-time operations from
the call center, reduce manual processes and improve reporting
capabilities from the back-end Siebel Field Service system.
((Comments on this story may be sent to newsdesk@closeupmedia.com))
((Distributed on behalf of 10Meters via M2 Communications Ltd -
http://www.m2.com))
((10Meters - http://www.10meters.com))
Copyright ? 2008 Wireless News
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