|
Angel Drives 35 Percent Year-Over-Year Revenue Growth for Second Year Running
VIENNA, VA, Feb 13, 2012 (MARKETWIRE via COMTEX) --
Angel, a leading provider of enterprise-focused, cloud-based
Customer Engagement Management (CEM) solutions, achieved +35 percent
year-over-year revenue growth in 2011. This growth is attributed to a
strong increase in new customers from 2010, growing traction in the
healthcare and financial services markets, and key partnerships with
companies such as Century Link(R).
Critical customer wins include Facebook(R), Sprint(R), Target(R),
Western Union(R), Pitney Bowes(R), Winn-Dixie(R), Thomson Reuters(R)
and Healthways(R). These enterprise companies are turning to Angel to
better engage with their customers, improve customer satisfaction and
reduce operating costs.
Additionally, Angel accomplished revenue retention of almost 98
percent in 2011, proving that it has its finger on the pulse of what
enterprises need from voice solutions today. To preserve this
traction and continue gaining momentum, Angel also recently hired
SaaS veteran Steve Holton as senior vice president, sales and field
operations, to drive the company towards further success in 2012.
"Angel's mission is to delight customers through innovative solutions
that speak directly to their needs," said Dave Rennyson, president of
Angel. "Enterprises today have real challenges with customer
engagement, as consumers expect increasingly personalized
interactions with their chosen brands. This year's growth and
momentum shows that we're on the cutting edge of customer engagement
management, and the strong financials are just one indication that
we're doing something right."
In addition to its award-winning CEM solutions, Angel extended its
business intelligence reporting solution, Caller First Analytics(1),
to mobile devices giving businesses on-the-go access to key metrics
on the iPad and iPhone. To gain momentum in the financial transaction
space, Angel became Level 1 PCI Compliant, which led to customer wins
such as Western Union(R) and Forex Capital(R). Angel also rolled out
a number of product extensions including location services
intelligence, virtual call center on the Force.com(R) platform and
multi-modal mobile applications. Together, these solutions illustrate
Angel's understanding of the importance of voice in successful
multi-channel communications, providing a comprehensive platform that
promotes the use of voice to enhance the user experience.
For more information, please visit www.angel.com.
About Angel
Angel is a leading provider of enterprise cloud-based customer
engagement management (CEM) solutions, including Caller First focused
Interactive Voice Response (IVR) and Contact Center solutions. These
solutions enable enterprise organizations to quickly deploy voice,
SMS, chat, voice biometrics and business intelligence (BI)
applications. More than 1,000 customers worldwide turn to Angel's
proprietary customer engagement technology to power customer
experience, marketing and sales needs. Angel's solutions are built on
an on-demand, software-as-a-service (SaaS) platform and require no
investment in hardware, software, or human resources, balancing the
need for high quality communications with affordable pay-as-you-go
pricing.
(1) Caller First is a registered trademark of Angel.com, Inc.
MicroStrategy is a registered trademark of MicroStrategy Incorporated
in the United States and certain other countries. Other product and
company names mentioned herein may be the trademarks of their
respective owners.
Contact:
Mallory Cloutier
SHIFT Communications
617-779-1888
Email Contact
SOURCE: Angel
http://www2.marketwire.com/mw/emailprcntct?id=7BFBB610E70290F8
[ Back To TMCnet.com's Homepage ]
|
TMCnet LOGIN
Webinars
