AMEYO Helps Streamline Business Operations for HRH Next
Feb 21, 2013 (Close-Up Media via COMTEX) --
HRH Next Services has been outsourced by Idea, a telecom company, to handle the project of SIM verification, it was announced.
HRH Next reported that it opted for AMEYO, the appropriate solution for contact centers.
Ankit Shah, MD, HRH Next, said, "We are one of the larger BPOs in the industry. In order to maintain our standards of quality towards our customers, it is very important that we track and monitor our performance. This is usually done through reports, which our initial solution Vicidial was unable to. Therefore we needed a versatile solution that could not only generate reports but also have the capability to customize them. AMEYO proved a clear winner in this criteria as it offered a pure reporting tool. Also, we used IVR and ACD features of the product which could enable us to gauge the interaction between the customer and the agent. Since the solution covers all our bases thoroughly, it is paving the way for us to improvise and excel in our business."
With Drishti's AMEYO, HRH Next was able to carry out the assignment successfully. They were initially using Vicidial which did not help them in managing heavy call flow, resulting in downtime. AMEYO's advanced features such as ACD, IVRs and Voice Logger, they were able to curb downtime, elevate agent's productivity as well customer satisfaction. The reporting tool facilitated HRH to gather reports of their execution and performance. Customisation of their CRM with AMEYO also proved helpful for them in accomplishing the project.
HRH Next is a contact centre which uses communication mediums like phone call, SMS, fax, email, fax, chat, and personal visit, to engage and interact with customers.
AMEYO is the solution from Drishti for complete CIM.
Drishti offers communications solutions that help enterprises and contact centers to manage business processes, interactions, workforce and service levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service).
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