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Alorica Recognized in Gartner 2014 Magic Quadrant for Customer Management Contact Center BPOAlorica, a worldwide leading provider of customer management outsourcing solutions, today announced that it has been named in the Gartner (News - Alert) Magic Quadrant for Customer Management (CM) Contact Center Business Process Outsourcing (BPO) by TJ Singh and Brian Manusama. Gartner has again recognized Alorica as a Visionary for its strong client and employee relationships, as well as its leadership vision and execution capabilities. Alorica clients cited highly trained staff, flexibility, industry knowledge, consistent service delivery across sites and openness to change as the company's key strengths. The growth of Alorica's multichannel, social CRM and digital marketing offerings to meet increasing client demands were additional supporting factors in its Magic Quadrant placement. "Being recognized by Gartner as a Visionary in the CM Contact Center BPO space for three consecutive years validates our strong market position and underscores our strategic vision to grow Alorica to become the number one BPO povider in our addressable markets," said Andy Lee, CEO, Alorica. For this Magic Quadrant, Gartner evaluated service providers on their CM Contact Center BPO capabilities, specific to the management of their own employees who deliver those services. Positioning as Visionary in the Magic Quadrant is reserved for companies that have a strong vision and the ability to execute well against this vision. To learn more about Alorica, please visit http://www.alorica.com. About Alorica Alorica is a worldwide leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, to customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, Calif. with more than 20,000 employees in 40 domestic, near shore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit www.alorica.com. About Gartner's Magic Quadrant Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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