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Aetna Says It Makes It Easier for Tennesseans Affected by Flooding to Call for Help
Aug 26, 2010 (Close-Up Media via COMTEX) --
Aetna said it is making it easier for members impacted by the flooding in Tennessee to refill prescriptions and access employee assistance and behavioral health programs.
The company said that it is monitoring the situation carefully, and will re-evaluate its medical and dental policies for members as necessary to help them access care in the flood-impacted areas in Middle Tennessee, where many people face evacuations from their homes.
Aetna said that members who need help in finding care or have lost or left their ID cards behind in an evacuation can reach Aetna at the following toll-free numbers:
-Aetna Member Services: 1-800-443-AETNA (1-800-443-2386)
-Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
-Aetna Pharmacy Home Delivery Customer Service: 1-866-612-3862 or 1-800-227-5720
-Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232)
-Aetna Dental: 1-877-238-6200
-For physicians who have questions: 1-800-MDAETNA (1-800-632-3862)
"Our deepest concern and sympathies go out to those people in Tennessee who have been impacted by the flooding," said Aetna Chairman and CEO Ronald A. Williams. "Our focus is on helping our members get the care they need, knowing that they may not be able to use their usual pharmacies, physicians and hospitals due to evacuations."
Aetna members in areas affected by the flooding may refill their prescriptions early, if needed, and those who use Aetna's mail-order pharmacy can receive a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed by the floods.
Aetna Behavioral Health is offering its Employee Assistance Program resources to all Aetna plan sponsors, regardless of whether or not they are Aetna EAP customers, during this time of need. Aetna members can contact Aetna EAP 24/7 for telephonic consultation, referrals or general information such as areas affected by the flooding, shelters and government resources.
Aetna noted that its EAP professionals have experience dealing with traumatic events and are available to help. Consultation and other support are available for plan sponsors as they welcome employees back to work.
Impacted Aetna members can seek urgent or emergency care anywhere, as needed. Aetna is monitoring the impact of the flooding on its network providers and working closely with its participating network providers, and will make further modifications to its policies as necessary to ensure members have access to care. Aetna will also adjust its policies to comply with any local, state or federal disaster executive orders or regulations issued related to these catastrophic events, the group noted in a release.
((Comments on this story may be sent to health@closeupmedia.com))
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