[August 17, 2016] |
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Aetna Makes Resources Available to Members Affected by Louisiana Flooding
Aetna (NYSE: AET)
is offering additional resources to members who have been affected by
recent floods in Louisiana. In addition to helping members refill
prescriptions, Aetna can help members who have been evacuated from their
homes find care and behavioral health support, among other services.
Aetna also is extending claim and appeal filing times.
During this time of need, Aetna Behavioral Health has opened its
Employee Assistance Program (EAP) resources to all Aetna plan sponsors,
regardless of whether or not they are Aetna EAP customers. Aetna's EAP
professionals, who have experience dealing with traumatic events, are
available to help. Affected Aetna members can contact Aetna EAP 24/7 for
telephonic consultation, referrals or general information such as areas
affected by a disaster, available shelters and government resources.
Affected Aetna members may refill their prescriptions early, as needed.
Those who use Aetna's mail-order pharmacy can receive a prescription at
an alternate delivery location or refill a prescription that may have
been lost, damaged or destroyed.
Aetna members and health care providers affected by the disaster who
need care or other assistance can reach the company at the following
toll-free numbers:
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Aetna Member Services Call the number printed on your ID card*. If ID
card is unavailable, call 1-800-443-AETNA (1-800-443-2386) or 1-800-US
AETNA (1-800-872-3862)
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Rx Member Services and Aetna Rx Home Delivery Customer Service:
1-888-RX AETNA (1-888-792-3862). Medicare Part D members, please call
1-877-238-6211
Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX
(1-866-782-2779)
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Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232)
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Aetna Student Assistance Program: 1-877-351-7889
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Aetna Dental: 1-877-238-6200 for Dental members. Dental providers,
please call 1-800-451-7715
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Health care providers should contact the Provider Service Centers: -
Indemnity and PPO-based benefit plans: 1-888-MD-AETNA (1-888-632-3862)
- HMO benefit plans: 1-800-624-0756
* Replacement ID cards and access to a Personal Health Record (PHR) can
be found on Aetna's secure member site Aetna Navigator™. Log in on
Aetna's home page.
Healthy Louisiana members of Aetna Better Health of Louisiana, can reach
us at any time:
About Aetna Aetna is one of the nation's leading diversified
health care benefits companies, serving an estimated 46.3 million people
with information and resources to help them make better informed
decisions about their health care. Aetna offers a broad range of
traditional, voluntary and consumer-directed health insurance products
and related services, including medical, pharmacy, dental, behavioral
health, group life and disability plans, and medical management
capabilities, Medicaid health care management services, workers'
compensation administrative services and health information technology
products and services. Aetna's customers include employer groups,
individuals, college students, part-time and hourly workers, health
plans, health care providers, governmental units, government-sponsored
plans, labor groups and expatriates. For more information, see www.aetna.com
and learn about how Aetna
is helping to build a healthier world. @AetnaNews
View source version on businesswire.com: http://www.businesswire.com/news/home/20160817005843/en/
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