911 Enable Introduces Its PSAP Link Service
Mar 16, 2012 (Close-Up Media via COMTEX) --
911 Enable announced the launch of PSAP Link, an E911 solution designed to meet the needs of health/insurance call centers and telematics providers.
According to a release, PSAP Link is a hosted E911 call routing service that allows call center and telematics agents to connect distressed callers to the geographically appropriate Public Safety Answering Point (PSAP) via a single click on their contact management console.
PSAP Link integrates with the contact management console to allow agents to quickly and accurately transfer 911 calls to the correct PSAP. It ensures that emergency callers are immediately connected to the PSAP dispatcher on the priority emergency line, reducing response time delays so distressed callers have the greatest possible chance of a positive outcome.
To use PSAP Link, the call center/telematics provider simply integrates the PSAP Link SOAP/XML API with the contact management console. When an agent determines that a caller is in distress and must be transferred to the PSAP, they simply click the PSAP Link call transfer button. The caller's GPS coordinates or civic address are used to automatically determine the correct PSAP transfer number for call routing. The call and location information are then delivered to the geographically appropriate PSAP.
By implementing PSAP Link, telematics and call center providers no longer need to purchase PSAP lists, which can be costly, inaccurate and cumbersome to use. It eliminates the need for agents to manually look for the appropriate PSAP and transfer the call.
"Telematics and call centers face unique challenges when it comes to providing E911 service for their members, whose locations are constantly changing and are often situated in an entirely different geographic region from the telematics/call center agent," said Lev Deich, Director of 911 Enable. "PSAP Link is the only solution of its kind to address these issues and provide the accurate, reliable, and simple-to-use E911 call routing service telematics and call center providers require."
911 Enable, a division of Connexon Telecom Inc., is a provider of E911 solutions for service providers and enterprises, having deployed its solutions in organizations of all sizes across the US and Canada.
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