3/21/2008
|
|
|
 |
 Unified Communications Magazine September 2007
Volume 1 / Number 2
Read More from our Bloggers
Featured Articles
Back in 1990, an X.400-like standard called AMIS (Audio
Messaging Interchange Specification) appeared; these
protocols enabled analog and digital voice messaging
systems from different vendors to exchange messages.
AMIS was more reminiscent of an email system than an
interoperability protocol, and indeed its 1996 successor,
VPIM (Voice Profile for Internet Messaging, also known
as Voice Profile for Internet Mail), is based on SMTP/
MIME (Simple Message Transfer Protocol / Multipurpose
Internet Mail Extensions).
Richard "Zippy" Grigonis
At first glance, the combination of unified
communications and contact centers should make
for a potent brew, both in terms of streamlining
operations and boosting the all-important "firstcall
resolution" metric carefully monitored by all
call/contact centers, that powerful indicator of
both performance and customer satisfaction.
Richard "Zippy" Grigonis
To take advantage of mobility and cost savings,
enterprises are deploying dual-mode phones,
which automatically switch between WiFi and
cellular networks. By leveraging internal IP PBXs
to handle calls using VoIP, rather than using the
cellular network alone, enterprises can decrease
costs, especially roaming charges, and provide
improved mobility.
Krishna Kurapati
Publisher's Outlook
Rich Tehrani
Publisher's Outlook What We Learned From the Skype Outage
As organizations move to VoIP and other forms of IP communications, it is imperative they realize the world of IP is far different from the PSTN and circuit-switched networks of yesterday. Whereas the Internet Protocol is designed with enough resilience to withstand a nuclear attack, IP networks need proper management to be able to continue operating under a variety of circumstances. On the Edge
Erik Linask
On the Edge Latest SIP News
Latest Industry News
Unified Communications Magazine
White Paper
|