In 2015, if banks do not realize the importance of setting themselves up for successful omni-channel service, they could lose out on major profits.

If you're not convinced, just look at this recent research that shows how bank customers are increasingly moving toward mobile devices and social media. Forrester (News - Alert) predicts an explosion in the mobile payments market—U.S. mobile payments are expected to reach $90 billion in 2017, up from $12 billion in 2012. There has undoubtedly been a significant uplift in the number of people using mobile devices to manage their personal banking services.

The demand for omni-channel service is indisputable. So, will your company look toward a cutting-edge cloud contact center provider to ensure customers receive more service options and a remarkable customer experience?