Software-based telephones (commonly known as softphones) allow your employees to make and receive VoIP calls from their mobile devices and desktop computers over your local network, Wi-Fi or cellular data network, such as 3G and 4G. With the ability to take their phone extensions anywhere your employees will almost certainly be able to improve their productivity and provide better service to your customers. No longer will customers’ calls go unanswered or to someone unfamiliar with their account. Softphone features that will significantly improve the quality of your customer service include: